Job Description

Purpose of Role

To play an active & effective role as part of the ABC administration team, liaising with customers, colleagues & suppliers, assisting the Key Account Manager to help maintain an efficient system whereby call outs, servicing & any subsequent remedial works and new installations are carried out on time and are profitable.

Key Accountabilities

Raise & send purchase orders to suppliers and subcontractors for goods and services Ensure clients are billed once each job is completed Building good working relationships with subcontractors in order to meet contractual SLA's & KPI's Taking ownership of customer issues and following problems through to resolution Assist in the preparation of risk assessments/method statements when required by clients Provide support to other colleagues, including holiday/absence cover Attend meetings with colleagues & customers as and when required Develop strong relationships with all ABC's clients Expected to present a professional image at all times when representing the Company. Representing the Company behaviours of Customer Focus, Delivery, Teamwork & Communication, Resilience & Courage, Common Sense and Technical Capability.

Dimensions of Role

Respond to incoming customer phone calls & emails Accurately log customer details onto company CRM system (Big Change) Process orders inc. emergency call outs & remedial works Liaise with Resources Manager/Planner & Key Account Manager regarding 'live' jobs and keep clients updated regarding progress Update customer portals with relevant job information such as attendance & completion dates, job sheets, recommendations, quotations etc
You may be required to undertake any other duties that reasonably fall within the scope of the role.

The company reserves the right to vary your duties and responsibilities at any time according to the needs of the company.

Desirable Qualifications

Computer skills, in particular strong Excel skills is essential High level of numeracy/literacy skills Strong IT skills to use Big Change and MS Office packages, among others.

Experience Necessary

System administration Industrial door customer support Being confident on the telephone Ability to prioritise workloads and being organised Ability to work using your own initiative and as a member of the team Commercial awareness - always look for ways of maximising profitability
NO AGENCIES

ABC Doors and Teckentrup are Equal Opportunities employers. We comply with the Equality Act 2010

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person