Job Description

Role: Graduate Account Manager

Location:

Sheffield (Hybrid)

Salary:

30,000 base salary + bonus

The Role

Our client is a growing, technology-led services business working with organisations across the UK to improve performance, efficiency, and customer outcomes. As their client base continues to expand, they're now looking for a Graduate Account Manager to join their Sheffield team and support existing customer relationships.

This role is ideal for someone who enjoys working with people, solving problems, and becoming a trusted point of contact for clients. Rather than new business development, your focus will be on

relationship management, service delivery, and long-term client success

.

You don't need prior account management experience -- full training and ongoing support are provided.

What You'll Be Responsible For

As an Account Manager, you'll manage a portfolio of existing clients and ensure they receive a strong, consistent experience.

Your day-to-day will include:

Acting as the main contact for assigned clients Checking in regularly with customers to understand their goals and challenges Coordinating internally to ensure services are delivered smoothly Handling client queries and resolving issues in a timely, professional way Identifying opportunities to add value or improve the client experience Supporting contract renewals and account growth conversations Keeping accurate records of client activity using CRM systems Building long-term relationships based on trust and communication

What's On Offer

30,000 base salary plus annual performance bonus Hybrid working model with a modern Sheffield office Comprehensive onboarding and account management training Supportive team environment with regular one-to-one check-ins Clear progression into Senior Account Manager or Client Success roles 25 days' holiday plus bank holidays Private healthcare and wellbeing resources Pension scheme with employer contribution Flexible benefits platform with retail, gym, and lifestyle discounts Regular team socials, lunches, and company events Friendly, collaborative culture with plenty of early-career professionals

Who This Role Suits

This opportunity is designed for graduates or early-career professionals who enjoy communication and relationship-building.

You'll thrive if you are:

Confident speaking with clients and stakeholders Organised and good at managing multiple priorities Calm, professional, and solution-focused Interested in how businesses build long-term partnerships Keen to develop commercially without a hard-sales environment
Experience in customer service, hospitality, retail, or office-based roles is highly transferable.

Why Join?

This is a great chance to build a client-facing career in a business that values teamwork, development, and long-term relationships. You'll gain practical experience, real responsibility, and ongoing support -- all while working with a friendly, ambitious team.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Paid volunteer time Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Sheffield S1 1DA