Job Description

If you are looking for a new challenge at a vibrant digital agency where you will support the delivery of cutting-edge technical solutions for companies across the UK, then our latest opportunity may be of interest to you!

We are looking for an organised, client-focused individual to join our team in a hybrid Account/Project Manager role. You don't need to have extensive experience in account management within a digital agency; we provide training on all aspects of the role.

What matters most to us is who you are. We can teach you skills, but we can't teach you to be a great person who genuinely cares, has drive, high levels of common sense, and a natural talent for organisation. These personal qualities are what we're looking for above everything else. A background in sales or client management would be very beneficial, as you will be working with both existing clients and on new web projects.

We are also open to considering super talented up-and-coming individuals who demonstrate these traits and have the potential to grow into the role. We believe in nurturing the right people to fit our team, so if you have a passion for client management and sales, and a proactive, organised approach, we want to hear from you!

This is an excellent chance to build a rewarding career at a company that develops cutting-edge web and software applications for businesses of all shapes and sizes, from small businesses to multinational brands operating across a diverse range of industries including automotive, environmental, film, finance, healthcare, retail, sport, tourism, transport, and travel. One of the great things about CSI Media is the variety our team enjoys - we can be actively working on over 50 projects at any given time.

We are a welcoming team with a warm, friendly environment. We genuinely value the contribution made by each member of our team. You will be encouraged to share ideas, and we will invest in your future by providing tailored training, the opportunity to complete certifications with leading software providers, quarterly development sessions, and an annual appraisal to review your progress and discuss your ambitions.

We offer Account Managers a fantastic salary of 28,000 - 38,000 (commensurate with your qualifications, experience, and skillset) and many other rewards. CSI Media offers you the opportunity for true personal and professional growth, with the chance to progress your career and receive even better rewards.

The Role

You will manage a portfolio of web and software builds for a diverse range of clients, helping to coordinate the delivery of new web and software projects, and the maintenance of existing solutions via retainer agreements. More specifically, you will:

Plan project timelines, schedule internal resources, ensure that resources are on track to complete tasks, and ensure they have the information & support they need to work effectively. Understand the specific needs of the clients you manage and adapt your communication style and project plans accordingly. Track project costs, ensuring that the project remains within the initial estimates. Hold scrums with internal development and testing resources to ensure that resources are aware of their priorities. Help to mitigate potential blockers and resolve issues calmly and efficiently. Apply firm but fair judgment in sensitive situations, for example, when a client's requirements exceed their budget or feature creep occurs. Hold update calls with clients (usually via video call) to advise on the progress of tasks. Keep internal resources (including Directors) updated on the progress of projects, raising any concerns and providing ideas to resolve issues. Help clients stay up-to-date with the latest advances in digital by effectively communicating software upgrades and best practices. Maximise account revenue by spotting opportunities for further design and development work and upselling CSI's other services. Ensure that retainer clients are using their contracted hours effectively. Attend face-to-face meetings with clients, when required. Share ideas to help improve the efficiency of the department and the wider business, and facilitate the implementation of new processes. Support the sales process by identifying potential opportunities within existing accounts and promoting new services and solutions to clients.
Essential Requirements

Excellent organisational skills with the ability to juggle multiple priorities. The confidence and composure to handle busy clients who can be demanding, have varying needs, expectations, and technical knowledge. Strong people skills and excellent communication - both verbal and written - with the ability to understand technical lingo and articulate technical ideas to non-technical audiences. A proactive mindset with a keen eye for commercial opportunities. A background in sales or client management would be very beneficial. Any prior experience in account management or sales, particularly in a software house or digital agency, is a plus but not essential. A willingness to learn and adapt as part of a dynamic team. The drive, care, and common sense to thrive in a client-facing role.
Desirable Requirements

Experience with project management and communication tools such as JIRA, Slack, Microsoft Project, and Excel. Experience using CMS platforms (e.g., Contentful, Umbraco, or WordPress). The ability to demonstrate general web knowledge, including an understanding of how websites and web applications work. Degree educated.
Rewards

A fantastic starting salary of 28,000 - 38,000 (commensurate with your qualifications, experience, and skillset). Extra holidays rewarded for loyalty. Opportunities to progress with greater rewards & responsibilities. Annual appraisal and quarterly development sessions to discuss your career aspirations and help you achieve your goals. Fresh fruit delivered weekly. Weekly badminton. 2x team events per year (as voted for by the team). Childcare voucher scheme. Casual dress. Employee/s of the month - 50 gift.
Job Types: Full-time, Permanent

Pay: 28,000.00-38,000.00 per year

Benefits:

Casual dress Childcare Company pension Discounted or free food Free parking On-site parking
Experience:

Acc: 2 years (preferred)
Work Location: In person