Job Description

The Opportunity

Join Alkemista, the liquid development consultancy that's redefining how breakthrough drinks brands are born. We don't just create liquids - we translate emotions into commercial success, partnering with ambitious founders to build billion-dollar exits.

As our Account Manager, you'll be the strategic guardian of our most valuable client relationships, enabling our founder Anthony Wilson to focus on the liquid development magic that only he can deliver, while ensuring clients receive the partnership-level service that sets us apart from traditional formulators.

This isn't your typical account management role.

You'll be part business strategist, part project coordinator, part relationship therapist - helping drinks entrepreneurs navigate the complex journey from prototype to supermarket shelf.

What Makes This Role Special

Direct Impact

: Your work directly contributes to creating the next generation of breakthrough drinks brands

Technical Excellence

: Partner with a team that's created billion-dollar brands for Diageo and won industry awards

True Partnership

: Move beyond transactional relationships to become the "fourth founder" for ambitious entrepreneurs

Scale-Up Energy

: Join a rapidly growing business with multiple revenue streams and international expansion plans

Innovation Focus

: Work at the cutting edge of liquid development, pushing boundaries others think impossible

What You'll Do

Strategic Relationship Management

Own the primary relationship for 8-10 high-value client accounts (50K+ annual value) Serve as strategic advisor and sounding board for drinks entrepreneurs navigating complex challenges Proactively identify opportunities to expand relationships and add value beyond current scope Challenge clients constructively when needed - saying no to protect their long-term interests

Project Orchestration

Coordinate complex, multi-stream development projects across 6+ month timelines Manage relationships with co-packers, suppliers, manufacturers, and regulatory bodies Anticipate bottlenecks and communicate proactively about timeline/scope changes Maintain client momentum and excitement through the inevitable "messy middle" of development Handle 80% of client touchpoints, allowing Anthony to focus on technical excellence and strategic moments Translate between technical complexity and business language for non-technical stakeholders Manage client expectations while protecting Anthony's time for high-value activities Escalate issues strategically - bringing solutions, not just problems

Business Development Support

Contribute to new business development through relationship building and referrals Identify upselling opportunities for additional services (supply chain, technical services, equity partnerships) Represent Alkemista at industry events and client meetings Build and maintain network within drinks industry ecosystem

Process Innovation

Document and improve client onboarding and project management processes Identify opportunities to systematize relationship management without losing personal touch Contribute to development of new service offerings based on client insights Support team training and knowledge sharing initiatives

What We're Looking For

Essential Experience

3-5 years B2B account management

in services environment with complex, project-based work

Portfolio management

experience with high-value accounts (50K+ annually)

Cross-functional collaboration

with technical/creative teams who think differently

Startup/scale-up experience

- comfortable with ambiguity, resource constraints, and rapid change

Industry Knowledge

FMCG/drinks industry exposure

or strong consumer brand background preferred Understanding of

supply chain complexity

and manufacturing challenges Familiarity with

retail landscape

and route-to-market considerations Appreciation for

premium positioning

and high-touch service expectations

Core Competencies

Strategic thinking

- ability to see beyond immediate project to long-term business impact

Emotional intelligence

- skilled at managing multiple stakeholder personalities and agendas

Commercial acumen

- understands startup funding cycles, investor expectations, and growth pressures

Communication excellence

- translates technical complexity into compelling business narratives

Ownership mentality

- treats client success as personal responsibility

Cultural Fit Indicators

Entrepreneurial mindset

- thinks like a business owner, not just an employee

High conscientiousness

- genuinely cares about client outcomes and takes pride in excellence

Adaptability

- thrives in fast-paced environment with changing priorities

Collaborative spirit

- works effectively with neurodivergent team members and diverse personalities

Growth orientation

- seeks feedback and actively develops capabilities

Why Join Alkemista

Professional Growth

Fast-track development

in rapidly scaling business

Direct mentorship

from successful entrepreneur with 28 years industry experience

Cross-functional exposure

to R&D, supply chain, and business development

Industry network access

through established relationships with major players

Financial Rewards

Competitive base salary Performance bonus Equity participation Professional development budget

Work Environment

Flat structure

- direct access to leadership and decision-making

Innovation focus

- working on cutting-edge projects that push industry boundaries

Collaborative culture

- supportive team that celebrates diverse thinking styles

Meaningful impact

- directly contributing to breakthrough brand creation
Job Type: Full-time

Pay: 34,539.30-47,874.40 per year

Benefits:

Company pension Flexitime Health & wellbeing programme On-site parking Profit sharing
Application question(s):

What experience do you have working with creative and technical teams who think differently? Do you have experience in FMCG or drinks or a strong brand background? Are you comfortable with being on site in the office for your contract hours? Can you demonstrate experience managing multiple project timelines and deadlines?
Experience:

client management B2B: 3 years (required)
Work Location: In person