Job Description

The Role

We are looking for an organised, detail focused Accounts, Billing & Office Administrator to join our team at our Saffron Walden headquarters.This is a varied role with two clear areas of responsibility. You will play a key part in supporting and owning our monthly billing cycle, while also helping to ensure the smooth day to day running of our office.This is a fast paced Managed Service Provider environment, so the ability to switch between tasks, learn new systems, and stay on top of detail is essential. Full training will be provided, and we do not expect you to know everything on day one, but you must be comfortable working with technology and keen to learn.

Key Responsibilities

Support and take ownership of the preparation and distribution of monthly client invoices Maintain recurring service charges and usage data within Inform Billing, or learn the platform if new to it Record transactions, manage accounts payable and receivable, and assist with bank reconciliations using Xero Act as the first point of contact for client billing queries, resolving issues accurately and professionally

Office Management & Administration

Provide front of house cover, welcoming visitors and maintaining a professional office environment Manage office supplies, stationery and refreshments, ensuring the team is well supported Handle incoming and outgoing post, and coordinate deliveries including IT hardware shipments Provide general administrative support to the management team, including data entry and document preparation

About You

Adaptable: Comfortable working in a busy environment and learning new systems and processes Detail focused: Understands the importance of accuracy, particularly when handling billing and financial data Tech confident: Comfortable using modern software and able to pick up new tools quickly Proactive: Spots issues early and takes ownership to resolve them without needing to be asked

Essential Requirements

Previous experience in an administrative or office based role Strong working knowledge of Microsoft Office, particularly Excel and Outlook Clear and professional written and verbal communication skills A positive, can do attitude with a willingness to learn MSP specific systems

Desirable, but not essential

Experience using Xero accounting software Experience with Inform Billing or similar IT or telecoms billing platforms Previous experience working within an IT or Managed Service Provider environment

What We Offer

A supportive and collaborative team culture Full training on our core systems including billing and PSA tools A modern office environment in Saffron Walden Team Socials Scope for progression into more senior billing, finance, or operations roles over time
Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person