Job Description

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Accounts Receivable Officer - Income Posting
Worcester based with a balance of home and office working
27,315 per year
35 hours per week
Temporary position for up to 12 months
This role sits within the Corporate Shared Service Centre, which provides multiple shared services for the delivery of core business processes relating to Payroll, Scanning & Storage and Accounts Payable & Receivable to support all our businesses within the Group. The CSSC Performance and Improvement team improve process efficiencies allowing CSSC to support all our customer needs whilst striving for effectiveness and efficiency in all our service delivery.
The role of Accounts Receivable Officer - Income Posting will include:

• Processing cash received from Local Authorities and allocating to correct tenant accounts
• Posting of cash from Sanctuary schemes to relevant accounts
• Assist in maintenance of financial records ensuring accuracy, completeness and adherence to financial controls
• Contribute to the collection of data to support root cause analysis for queries and make recommendations to support improvements
• Assist in the development of accounts receivable administration and processes to provide efficient, customer focused services across the Group
• Reconcile bank accounts in a timely manner, identifying any reconciling items that need investigating and escalating as appropriate
• Provide managers and colleagues with clear guidance and advice, in response to accounts receivable queries, ensuring compliance with Group policy and relevant legislation

Skills and experiences:

• Numeracy and literacy to the equivalent of Grade C English and Maths GCSE
• Proven experience of working in a fast paced, Shared Service Centre role
• Experience of administration processes relating to accounts
• Excellent interpersonal and transactional skills
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams

Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is 24,832 with an additional policy allowance of 2,483 per annum

(if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 02 December 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Skills Required