Job Description

Job Introduction Do you want to join an enthusiastic and motivated Children's Services administration team? At Northumberland County Council we are proud of our employees, who are passionate and committed to improving outcomes for our children and young people, ensuring that they feel safe, healthy, happy, and ready to learn and achieve.

We are seeking an experienced Administration Assistant to join our small team full time, until December 31st 2025. This is an exciting time for Northumberland. We are part of the national Family Hub Programme. The principles of the Family Hub development are that we will be more accessible to families, better connected to drive progress on joining up and providing a whole family approach, and more relationship centred, building on family and community strengths. Family Hubs offer services, universal and targeted for 0-19-year-olds (and 25 for young people with SEND), the delivery is based on a hub spoke and virtual model and provides a network of co-located, connected, virtual and digital services to support families through various interventions and programmes.

This role of administrator at Hexham Family Hub in the West locality is an important role in ensuring we are engaged with the families in our communities. This includes an efficient and effective front-line service for all visitors to our Family Hub via Reception and receiving telephone calls along with all aspects of administration required to enable the service to function effectively. The role will be very varied, fast paced and requires a high degree of accuracy.

For further details about the role please see the and Person Specification. We would like an experienced administrator who has worked in an office environment, someone who can demonstrate knowledge and skills and have a good working knowledge of Microsoft software. You will need to be enthusiastic, with a positive, can-do attitude; enjoy supporting those around you and be committed to supporting our frontline staff who strive to give our children and young people the support they deserve for the brightest future they can have.

The main office base for this role is Hexham Family Hub, Northumberland, however staff may be required to cover other localities across the County to meet service requirements. The above post is subject to an enhanced Disclosure and Barring Service (DBS) check, references and health clearances.

For an informal discussion please contact Nick Fraser, Senior Admin Manager on 07971 677673 or Lizzie Jerdan, Admin Service Lead on 07749 588085



Please note that we will not accept CVs for this position



To see all our excellent benefits and perks, please click here.



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Further information

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.



We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language:

northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss:

Text relay service dial 018001 01670 623930



Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.