Job Description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to the patients and other visitors, either in person or via the telephone
Main duties of the job

• Receive patients and signpost to appropriate service
• Generate repeat prescriptions
• Professional telephone answering skills
• Meeting and greeting patients
• Processing appointments requests
• Registration and processing of medical notes
• Scanning medical records

About us
Small friendly team consisting of GPs, Nurses, Clinical, administrative and clerical staff. Patient list size over 5100.
Details
Date posted
18 August 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4312-25-0001
Job locations
Stockland Green Health Centre
192 Reservoir Road, Erdington
Birmingham
West Midlands
B23 6DJ
Job description
Job responsibilities
Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and update as necessary
• Filing post in medical records
• Fax and photocopy as requested
• Generating repeat prescription requests

Reception

• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Answering telephone calls in a professional manner
• Meeting and greeting patients that come to reception

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.
• Booking, cancelling and changing appointments.
• Process repeat prescription request in accordance with Practice guidelines.
• Scanning medical records
• Actioning pathology test results

Telephone

• Have working knowledge of telephone system, during and after hours.
• Answering the telephone in a professional manner.

Job description
Job responsibilities
Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and update as necessary
• Filing post in medical records
• Fax and photocopy as requested
• Generating repeat prescription requests

Reception

• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Answering telephone calls in a professional manner
• Meeting and greeting patients that come to reception

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.
• Booking, cancelling and changing appointments.
• Process repeat prescription request in accordance with Practice guidelines.
• Scanning medical records
• Actioning pathology test results

Telephone

• Have working knowledge of telephone system, during and after hours.
• Answering the telephone in a professional manner.

Person Specification
Experience
Essential

• Experience of working within in Primary Care

Desirable

• Experience of working within a GP practice and using EMIS clinical system

Qualifications
Essential

• GCSEs 5-9 in English and Maths at least

Desirable

• NVQ level 3 in Health and Social Care

Person Specification
Experience
Essential

• Experience of working within in Primary Care

Desirable

• Experience of working within a GP practice and using EMIS clinical system

Qualifications
Essential

• GCSEs 5-9 in English and Maths at least

Desirable

• NVQ level 3 in Health and Social Care