Job Description

An opportunity has arisen for the right individual within The Coppermines Lakes Cottages. Based in Coniston within the Lake District National Park, we are a long-established, non-food-based hospitality business seeking an individual to join our busy but friendly Coniston office.

With around 80 self-catering cottages in the South Lakes area, we also operate a hugely successful wedding venue at our unique Mountain Venue as well as carrying out conservation work locally. A new addition to our growing business is the Bluebird Coniston & Coach Park, an innovative new facility in Coniston village with information centre, e-bike hire, EV charging as well as parking facilities.

This is a broad and varied role in which no two days will be the same.

We are looking for an individual with either experience in the hospitality /tourism area, or someone looking to further develop their career in this industry.

Duties to include but not confined to;

Based in our Coniston office you will offer guest support, being a primary contact for cottage guests and owners Resolving issues as they arise and co-ordinating maintenance response where required Answer customer queries via email, telephone or in person Provide retail cover of our gift shop, handling cash and card sales Assist with various aspects of running the business such as taking bookings and dealing with enquiries Build rapport and agreeable relationships with clients; both owners and customers Providing administrative support for our office and maintenance teams

You should:

Have excellent time-management and the ability to prioritise Be customer focussed with the ability to offer excellent customer service Work well on your own or as part of a team Good written skills for communicating to guests Be reliable, be able to work independently and be self-motivated Have confident telephone manner with good interpersonal skills

The successful candidate will possess the following skills:-

Proficient at Microsoft Office Good command of written and spoken English Be adept at handling complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution Be able to multi-task with the ability to stay calm under pressure to allow

Further information

Full training will be given on our in-house reservations system. We will also support you in becoming familiar with our cottages by in-person visits to enable you to best advise guests

This is not a remote position.

Full UK driving licence is required. Own transport to and from Coniston is essential. Position does

not

include staff accommodation. The role will invole covering weekends on a rotational basis Working hours 9am - 5pm
Job Types: Full-time, Part-time, Permanent

Pay: From 13.50 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site parking
Work Location: In person