Job Description

Role Overview

The Admin Manager is responsible for coordinating day-to-day administrative operations, supporting overall efficiency, and enabling teams to focus on core delivery. This role oversees administrative staff, manages workflow and systems, maintains accurate records, and acts as a key point of contact between internal teams, clinicians, and suppliers. Highly organised, proactive, and customer-focused, the Admin Manager ensures smooth operations and a professional, supportive environment.

Key Responsibilities

Operational Administration

Manage the daily administration of the lab, ensuring smooth, efficient, and well-coordinated operations. Oversee reception duties, correspondence, email inboxes, phone lines, and general enquiries. Maintain office supplies, equipment, and facilities, ensuring a safe, clean, and well-organised working environment. Develop, maintain, and improve standard operating procedures (SOPs) for administrative tasks to ensure consistency, quality, and compliance.

Team Leadership

Supervise and support administrative staff, including training, development, and performance management. Promote a positive, collaborative, and customer-focused culture within the lab.

Workflow & Systems Management

Coordinate order processing, case entry, and workflow systems between the admin and production teams. Maintain accurate clinician and customer records, including price lists and account details. Support production scheduling, logistics, dispatch, collections, and courier planning.

Finance & Reporting

Oversee administrative aspects of billing, invoicing, credit control, and purchase orders. Work with finance teams to ensure accurate month-end processing, data integrity, and reporting. Support documentation preparation for internal and external audits.

Stakeholder Support

Act as a key point of contact for clinicians, suppliers, and internal teams regarding administrative queries. Assist in handling customer concerns or escalations, ensuring excellent service and timely resolution. Collaborate closely with production, technical, and commercial teams to contribute to overall lab performance.

Qualifications & Professional Background

Proven experience in an administrative role. Experience supervising or managing staff (desirable). Experience in the dental industry or similar environment (desirable but not essential).

Skills & Experience

Essential Skills

Strong organisational and time-management skills. Excellent attention to detail. Clear and confident communication skills. Strong problem-solving abilities. Proficient IT skills and confidence working with digital systems.

IT / System Knowledge

Proficient in Microsoft Office (Word, Excel, Outlook or similar). Experience using CRM systems. Familiarity with basic accounting and HR processes.

Personal Attributes

Reliable and dependable. Highly organised and proactive. Professional, approachable, and customer-focused. Calm and composed under pressure. Positive attitude with a collaborative mindset.
Job Type: Full-time

Pay: 31,000.00-32,000.00 per year

Ability to commute/relocate:

Bury St. Edmunds IP32: reliably commute or plan to relocate before starting work (preferred)
Education:

A-Level or equivalent (preferred)
Work Location: In person