Job Description

The vacancy
Part time working - 3 days per week over 3 full days
Permanent
Are you a highly organised and proactive administrator looking to make a positive impact in a busy team environment? We are seeking an Administrator to provide essential support, ensuring our operations run smoothly and efficiently in our independent Living team.
This role is a hybrid working role, and there will be a mixture of working from our head office in Bedford and working from home. So, living at a commutable distance to the office is essential.
As an Administration Assistant you will be:
Providing comprehensive administrative support, including letter writing, minute taking, diary management, and meeting planning.
Coordinating communications and schedule meetings for colleagues.
Maintaining accurate records and compile data for reports and reviews.
Preparing and distributing meeting agendas and minutes, tracking actions and supporting recurring meeting responsibilities.
Acting as a first point of contact for enquiries, liaising with internal departments and ensuring queries are handled promptly and professionally.
Supporting with customer queries, refunds, and amendments, ensuring a smooth customer journey.
Liaising with other teams to ensure clear, accurate, and consistent messaging.
Raising purchase orders, sourcing suppliers, and maintaining up-to-date records in line with procurement processes.
Arranging minor purchases, attending finance meetings, and maintaining accurate records for audit and reporting.
Assisting with rota management and cover coordination to ensure service continuity.
What We're Looking for as an Administrator:

• Strong data entry, record keeping, and document management skills.
• Excellent written and verbal communication for liaising with customers, colleagues, and suppliers.
• Ability to prioritise tasks, manage multiple requests, and consistently meet deadlines.
• Professional, empathetic approach to working with customers and colleagues.
• Accuracy in documentation, reporting, and financial tracking.
• Proactive in resolving day-to-day issues and identifying opportunities for process improvement.
• Strong organisational and coordination skills.
• Basic understanding of budgets, invoicing, purchase orders, and financial procedures.
• Awareness of confidentiality, safeguarding protocols, and handling sensitive information appropriately.
• Confident in using office software (e.g., Microsoft Office) and digital communication platforms.
• Familiarity with raising purchase orders, managing budgets, and following financial protocols.

Why Join Us?
At bpha, our values are at the heart of everything we do:

• We take responsibility: We do what we say and are accountable for our actions.
• We show empathy: We respect and listen to every colleague and customer.
• We are better together: We value diversity and achieve more as one team.
• We are ambitious: We strive for excellence and make a positive difference.

Employee Benefits
We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer:

• Cycle to Work Scheme
• Retail Discounts
• 28 Days Annual Leave + Bank Holidays
• Professional Development Opportunities
• Private Health Care
• Employee Assistance Programme
• Generous Pension Scheme

Are you ready to make a difference?
Apply now and help us deliver excellent administrative support to our team and customers!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
About us
bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.
As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).
Our vision and values
'Quality homes. Connected communities'.
Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover

Health & Wellbeing

• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments

Recognition

• Long service award
• Annual staff recognition awards
• Discretionary reward scheme

Lifestyle

• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters

Development

• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Skills Required