Job Description

How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do. And you can play your part too - if you are the sort of person who is super organised, enjoys process driven administrative tasks, and has a keen eye for detail you may be interested in joining our Intermediaries team as an Administrator.
How you'll make a difference:
As an Intermediary Operations Support Administrator you'll work in a small team to process the necessary checks for brokers registering to represent the society. This will involve ensuring all first line of defence checks are completed including due diligence checks.
You'll also manage broker contact details and be responsible for system administration to ensure of adherence to an effective sales process. You'll spend time communicating with 3rd parties including brokers and working closely with our financial crime team.
What will you bring to the role?

• Previous experience of working in an administration role with excellent record keeping skills.
• Strong analysis skills including accuracy and attention to detail.
• Excellent organisation skills with ability to work under pressure, meet deadlines and ensure service standards are maintained.
• Confidence in communicating, supporting and troubleshooting with both external and internal stakeholders.
• Effective computer skills and experience of using Word, Excel and PowerPoint.
• An appreciation of regulatory and compliance requirements.
• Previous experience of working in the Intermediary market would be beneficial.

And in return, you'll get the best from us:

• Annual bonus of up to 12%

• Matched pension contributions up to 10%

• 26 days holiday, plus bank holidays and holiday purchase scheme

• Colleague Mortgage and Saver products

• Electric vehicle / Cycle to Work scheme
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 . This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on

Skills Required