Job Description

JOB DESCRIPTION

To greet patients in a friendly and courteous manner at all times To greet all patients and visitors bilingually (regardless of whether you, or they, are Welsh speakers) and in accordance with the practice Welsh Language Policy To make appointments for the clinical surgeries using the practice clinical system To provide administrative support to all clinicians and management as required To provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurses, colleagues, managers and other external contacts (eg community pharmacy, secondary care, nursing homes etc) and ensure that where necessary messages are passed on to the appropriate person(s) Deal with instructions regarding blood/urine/swabs/x-rays received and ensure regular follow up where results are abnormal and patients have not perused them Prioritise administrative workload i.e. patient recalls, QAIF recalls etc Call and recall system for childhood immunisations Run searches in the clinical system When required, daily management of the pathology results system Sort and arrange external (Royal Mail) and internal (Secondary Care) post for collection To take prescription orders, assist patients with queries over new medication, drug names and generic products and pass these queries to the duty prescriptions clerk where applicable Answer patient queries regarding various practice polices and initiatives Pass messages on to clinicians by following the practice protocol Ensure that all visitors sign in and out using the visitors book and are escorted where necessary Liaise with consultants secretaries regarding patient referral queries and expedite appointments/tests as required Liaise with central operations regarding patients change of circumstances Scan and workflow incoming mail per practice protocol To arrange new patient registrations and explain the surgery policies To listen to patient complaints, making sure that they are addressed and dealt with appropriately by passing the information on to the Practice Manager Recall and send patients' medical records To file patients records in the correct manner To check and update patients addresses, telephone numbers etc on both manual and computerised records To scan all required correspondence accurately To telephone for an ambulance as required by the clinician To email any urgent documents required by the clinician To create new patients' medical records Monitor and action all patient DNA's according to practice policy Advise patients of relevant fees for non-NHS services. Accept payment and issue receipts for non-NHS services. Enter relevant information from out of hours doctor reports onto the clinical system as required Maintain and update patient priority lists Draw the GP's attention to any patient who may require urgent attention To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays Chaperone the GP or nurse if required To ensure that your workstation is kept tidy and left secure after use at all times during your work hours ensuring that the practice premises and perimeters are left secure at the end of the day Share responsibility for reception, waiting room and clinical rooms upkeep and tidiness including leaflets and posters. To ensure that all prescriptions, confidential waste i.e. shredding and other required items are removed from all clinical rooms before the end of the surgery day To ensure that strict confidentially protocols are adhere to Attending and contributing to practice meetings where required To attend training session on behalf of the practice as required To comply with Health and Safety procedures and report any areas of concern to the Practice Manager or a Partner. Opening and securing of the premises when required To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice.
This job description reflects the current main organisational priorities for the post. In the context of rapid change taking place within the WG/NHS/LHB/Practice, these priorities will develop and change in consultation with the post holder in line with services, business needs and priorities.

PERSONAL SPECIFICATION

ESSENTIAL

Previous reception / customer service experience

Understanding of the importance of confidentiality and discretion - GDPR

Calm under pressure

Well presented with good interpersonal skills

Proficient in the use of email and internet

Experience of using Microsoft software applications, including Outlook, Word and Excel

Excellent communication skills both written and verbal

Attention to detail

Ability to work as part of a team

Ability to work on own initiative

Ability to prioritise tasks

Reliability and flexibility

Stress tolerance

DESIRABLE

Welsh - oral and written

Knowledge of EMIS (Optum)

Knowledge of QAIF and enhanced services

Minimum of English GCSE/O Level

Proficient in spelling, punctuation and grammar

Relevant training or qualifications

Experience in using GP clinical software

Knowledge of medical terminology

Job Types: Full-time, Temporary

Pay: 12.60-12.75 per hour

Expected hours: 37 per week

Benefits:

Company pension On-site parking
Experience:

Administrative: 2 years (preferred)
Work Location: In person