Job Description

Job Title

: Aftersales Technician

Reporting to

: Service Manager

Location:

Malvern, Worcestershire

The Company

Morgan Motor Company has been handcrafting sports cars since 1909 and is one of the world's pre-eminent coachbuilders. Pioneering its unique blend of traditional craftsmanship and modern technology, every Morgan is handmade to order.

The historic home of Morgan is at Pickersleigh Road in Malvern Link, Worcestershire. This is the only place in the world where Morgan cars are built. Steeped in history, the hallowed red brick buildings are home to one of the most unique automotive production facilities in the world.

Morgan sports cars are hand crafted using three core elements: ash, aluminium, and leather. Every car is entirely unique, built to the highest standards by passionate craftsmen and women, whose skills are handed down through generations and perfected over a lifetime, bringing together heritage, innovation, and cutting-edge technology.

Morgan is an inclusive organisation that provides a welcoming environment for everyone, we celebrate the diversity of our community and embrace equal opportunities for all by promoting a workplace that is free from discrimination of any kind. We encourage job applications from all and actively seek to add fresh perspectives and new ideas to our hardworking and passionate workforce.

The Role:

The Aftersales Technician is responsible for providing technical support and service to customers after the point of sale. This includes diagnosing and resolving product issues, carrying out repairs and maintenance, ensuring customer satisfaction, and supporting the wider aftersales team to deliver a high-quality service experience.

Key Responsibilities:

Diagnose, troubleshoot, and repair products or equipment in line with manufacturer standards. Conduct scheduled servicing, maintenance, and inspections to ensure product reliability. Support customers with technical advice, guidance, and product knowledge. Carry out warranty and non-warranty repairs, ensuring correct documentation and reporting. Maintain accurate service records and ensure compliance with company and regulatory requirements. Collaborate with the Aftersales and Customer Service teams to resolve issues promptly. Escalate complex technical problems to senior engineers or manufacturers where required. Ensure all tools, equipment, and workspaces are maintained to a high standard. Deliver excellent customer service to build trust and long-term relationships. Participate in training to stay updated on new products, technologies, and best practices.

Specific Skills & Experience Required:

Strong technical knowledge and problem-solving ability. Ability to read and interpret technical manuals, diagrams, and schematics. Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Customer-focused with a professional and positive attitude. Ability to work independently as well as part of a team. IT literacy (e.g., service reporting systems, Microsoft Office). NVQ Level 3 (or equivalent) in Engineering, Mechanics, Electronics, or related field. Previous experience in an aftersales, service, or technical support role. Knowledge of [specific industry/equipment, e.g., automotive, machinery, electrical systems]. Full valid driving licence (if field service is required). Manufacturer training or certification (desirable).

The Person:

We are looking for an individual who takes

real pride

in their craftsmanship. You'll be part of a team that strives for excellence and efficiency, but also have the autonomy to work individually and ensure that weekly production targets are met, all while upholding Morgan's renowned quality standards.

The ideal candidate will be:

Enthusiastic, with a resourceful and flexible approach to problem-solving. Reliable and self-motivated, with a positive and proactive outlook. Able to maintain focus in a fast-paced manufacturing environment, consistently delivering top-quality results within job-specific standard times. A team player, able to collaborate and communicate effectively with colleagues across departments.
If you're passionate about working with traditional automotive manufacturing methods and want to contribute to the creation of iconic Morgan vehicles, we'd love to hear from you.

Engagement Terms & Benefits

Working Hours, Salary & Holiday

37.5 hours per week Monday to Friday

247.5 hours holiday per year

Financial Planning & Support

Pension scheme (5% contribution from Morgan), including a salary sacrifice pension scheme

Legal & General Life Cover (twice annual salary)

Octopus Electric Vehicle Salary Sacrifice Scheme

Cycle to work salary sacrifice scheme

Charity payroll giving scheme

Health & Wellbeing

BUPA private medical insurance (single, couples and family cover available)

Enhanced paternity, maternity & sick pay benefits

Legal & General Employee Assistance Programme for 24-hour support

Access to a team of trained Mental Health First Aiders

Paid time off for medical appointments

Occupational health referrals as required

Menopause Policy

Retirement Wind Down Policy

Flexible Working Policy

Sabbatical Policy

Awareness training for stress/mental health/menopause etc.

Staff Engagement & Community

Robust Employee platform for all training, payroll and internal communications.

Staff discount (vehicles/parts/merchandise/tours)

Corporate workwear

discounted menu from the Morgan cafe.

Free entry to Morgan events for staff and their families

Staff Volunteering Scheme

Employee Referral Scheme

Long service awards & birthday gifts

Discount shopping portal

We are committed to fostering an inclusive and diverse workplace where all individuals feel valued and respected. The successful candidate will demonstrate a strong commitment to inclusion, ensuring that their actions, communication, and decision-making reflect an appreciation for diverse perspectives. They will actively contribute to creating a welcoming environment for colleagues of all backgrounds, abilities, and experiences, and promote equality in both internal and external interactions. A proactive approach to addressing potential barriers to inclusion and embracing a culture of openness and collaboration is essential for this role.

Job Types: Full-time, Permanent

Pay: 27,600.00-39,930.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Sick pay Store discount
Ability to commute/relocate:

Malvern WR14 2LL: reliably commute or plan to relocate before starting work (required)
Experience:

technician: 3 years (preferred)
Work Location: In person