Job Description

We are looking for a friendly and motivated Appointments/Clerical Officer to provide efficient and effective support in delivering a high quality service to patients. You would be joining our friendly team within the Podiatry & Orthotic service, working from Port Talbot Resource Centre.
The post holder will require to have excellent communication skills, have a positive and flexible approach, be able to adapt to the continuous changes of the service and also enjoy working as part of a busy team.
The role will involve providing administrative support such as the processing of clinic changes, the correct recording of patient pathways, the retrieval, preparation and filing of patient notes as and when required. To deal with telephone calls from members of the public, in a confidential and professional manner.
For further information, please contact Kelly John, Business Support Manager on Kelly.John@wales.nhs.uk or by telephone on 07977347469
Main duties of the job
Responsible for the day-to-day administration support of the Service
Provide a confidential administrative and reception service.
Updating of electronic and paper-based systems, collating of information, mail distribution etc.
Participate in CPD and develop skills and knowledge through participation in Health Board Education Programme and other developmental activities.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Details
Date posted
18 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,833 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
130-AC084-0525-A
Job locations
Port Talbot Resource Centre
Moor Road
Port Talbot
SA12 7BJ
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Essential Qualifications & Knowledge
Essential

• Good standard of education - GCSE or equivalent in English and Maths
• ECDL or equivalent qualification / experience
• RSA/OCR II qualification or equivalent demonstrable skills Experience of working in an office environment

Desirable

• NVQ Business Administration Level 2

Essential Experience
Essential

• Experience of using Microsoft office applications including Word, Excel and PowerPoint
• Experience of data entry
• Experience of dealing with the public answering enquires and follow up action

Other Essential Criteria
Essential

• Ability to remain calm and exercise tact whilst working under pressure and where verbal aggression may be experienced

Essential Aptitude and abilities
Essential

• Adhere to and can demonstrate SBU Values & Behaviours
• Working within a Reception area
• Excellent verbal and written communication skills
• Good telephone manner/Keyboard skills
• Ability to deal with patients/visitors fact to face and via telephone
• Ability to work independently and as part of a team
• Excellent customer care skills Ability to undertake several tasks at the same time whilst maintaining a high standard of work

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Person Specification
Essential Qualifications & Knowledge
Essential

• Good standard of education - GCSE or equivalent in English and Maths
• ECDL or equivalent qualification / experience
• RSA/OCR II qualification or equivalent demonstrable skills Experience of working in an office environment

Desirable

• NVQ Business Administration Level 2

Essential Experience
Essential

• Experience of using Microsoft office applications including Word, Excel and PowerPoint
• Experience of data entry
• Experience of dealing with the public answering enquires and follow up action

Other Essential Criteria
Essential

• Ability to remain calm and exercise tact whilst working under pressure and where verbal aggression may be experienced

Essential Aptitude and abilities
Essential

• Adhere to and can demonstrate SBU Values & Behaviours
• Working within a Reception area
• Excellent verbal and written communication skills
• Good telephone manner/Keyboard skills
• Ability to deal with patients/visitors fact to face and via telephone
• Ability to work independently and as part of a team
• Excellent customer care skills Ability to undertake several tasks at the same time whilst maintaining a high standard of work

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh