Job Description

Job Title:

Apprentice Customer Service Administrator

Location:

Port of Grangemouth

Compensation:

17,000

Start Date:

1st July 2025



Forth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener future.



We are proud to have hired Apprentices into our business for over 4 decades, and they remain an integral part of our talent pipeline. We are once again excited to be adding a number of Modern Apprentices to our workforce in 2025. Whether you are looking to begin your career, are considering a career change or a return to the world of work, we would love to hear from you.



At Forth Ports, we're offering motivated individuals the chance to kick-start their careers with ourApprentice Customer Service Administrator role. Over 2 years, you will receive hands-on experience and formal training in customer service and business operations. You'll develop practical skills in administration, communication, and logistics support while working in a dynamic port services environment--and work towards a Business Admin SCQF Level 6 qualification, all while earning as you learn.



We will hold an assessment day for this role in the first week of June at the Port ofGrangemouth where you will have the chance to meet some of the team and to find out more about the role and the apprenticeship. We will be in touch before then to let you know if you have been selected to attend.

About The Role

What you will learn:

As an Apprentice Customer Services Administrator, you will gain a strong foundation in business administration and customer service, with hands-on experience supporting key operations related to port container traffic, warehousing, and general cargo.



You will develop essential skills in communication, organisation, and teamwork, learning how to confidently interact with stakeholders and contribute to smooth business operations. Through formal training and real-world tasks, you'll build your knowledge of modern business administration practices, including record-keeping, stock control, customer interaction, and customs documentation.



You will also complete units such as Develop Self and Improve Own Performance in a Business Environment, Communicate in a Business Environment, and others relevant to your role, ultimately working toward a nationally recognised SCQF Level 6 qualification.

What can we offer you?

Full support and training throughout the apprenticeship programme, both on the job training and classroom learning A great opportunity to build a long-term career at the port A competitive salary Generous annual leave entitlement A defined contribution pension scheme and life assurance Health promotion events and employee wellbeing initiatives Access to our Employee Assistance Programme (EAP) for you and your family Cycle to work scheme and on-site free parking Attractive Family Friendly Policies Employee discount platform offering discounts on UK-wide restaurants, car rentals, and holidays GymFlex health club memberships Supportive and collaborative work culture

What are we looking for?

Individuals who are able to demonstrate a genuine interest in the work that we do at the port, and are looking to build valuable skills for your future career Strong verbal and written communication skills Ability to prioritise tasks and meet deadlines Good organisational skills A proactive and customer-focused approach Basic proficiency in Microsoft Office (Word, Excel, Outlook) Ability to work effectively both independently and as part of a team Full UK driving licence Eligibility to work in the UK


We welcome applications from candidates of all ages to apply, but please note due to the nature of our work, we do require all candidates to be a minimum of 16 years of age.



We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

What is the Application Process?

Application: Apply via the link on our vacancies page with your updated CV and cover letter detailing your interest in the position. Please note that the deadline for applications is

Wednesday 21st July 2025

. However, due to the anticipated high volume of applications,

the vacancy may close earlier than the stated deadline

. If you are interested in this opportunity, we strongly encourage you to apply as soon as possible to avoid missing out. Screening call: If your application is of interest, our Talent Acquisition team will be in touch for an initial discussion, answer any questions that you may have and invite you to the assessment centre. Online Assessment: We will share a personal profiling assessment for you to complete ahead of the assessment day via email. Assessment Day: You meet the team and get a great feel for why Forth Ports is for you! This will take place in June 2025.
We recognise that assessment centres may not be the best fit for everyone, so we are committed to offering alternative recruitment methods to ensure a fair and accessible process for all candidates.

Required Criteria

Strong communicator with solid organisational skills, a proactive, customer-focused attitude, and the ability to prioritise tasks and meet deadlines Team player with basic Microsoft Office proficiency, able to work independently and collaboratively in fast-paced environments Full right to work in the UK

Desired Criteria

Driving licence would be preferred

Skills Needed

About The Company

Over our 50 years of experience we have witnessed our ports grow to become important assets to support and deliver growth both for the UK and local economies.


The growth impact has been achieved due to the continued investments in our infrastructure, making sure that our ports are able to continually develop their services and support the growth of many industries.


Our people have played a significant role. They have delivered the highest quality of service through their expertise, loyalty and flexibility and, without them, we could not have built the strong reputation and the long term agreements with many customers that we have today.

Company Culture

Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London.


A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. Don't just take our word for it; view the "Some of our People" section and the video below to gain insight into the kinds of jobs our employees do, how they've grown with us, and what motivates them each day.


The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast paced as we identify new business opportunities.

Company Benefits

We are committed to creating a positive working culture for all employees, as well as a good work-life balance.


Here are just some of the benefits of working for Forth Ports.


Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Employee discounts, Gym membership or wellness programs, Cycle to work, Competitive salary, Employee Assistance Scheme

Salary

17,000.00 per year