Job Description

CUSTOMER SERVICE ADMINISTRATOR

Hours are flexible - circa 25 - 37.5 per week

Remote/hybrid working

Daresbury

Are you looking for the opportunity to work as

a Customer Service Administrator

within a close knit team with the scope to develop in your role with an innovative and growing company? If so, we'd love to hear from you.

About us

MorganAsh provides specialist wellness support services for the financial sector, combining technology with human empathy within a regulated environment. Our in-house IT team develop our own bespoke systems and analyse data in-house. . We are certified to ISO 27001 and authorised and regulated by the FCA (Financial Conduct Authority).

We have built a skilled well-being team, comprised entirely of experienced senior nurses with time-earned medical expertise and trained to provide professional support. We have developed considerable expertise in the financial services sector, providing specialist services including medical underwriting, health and care support.

We now have an opportunity for a

Customer Service Administrator

to join our team and make a real difference to our customer's experience.

The rewards

Salary based on an hourly rate of 13.16 - 16.43 Auto enrolment pension scheme 25 days annual leave plus bank holidays (pro-rata'd) Free parking
We are customer-focused, committed to excellence and eager to continue to be pioneers in the industry. We are primarily B2B.

So, if you are looking for your next challenge where there is plenty of variety in your role, a keen, dedicated team to join and an organisation that is genuinely well-regarded, this is the role for you.

Your role

As our Customer Service Administrator, you'll be responsible for coordinating appointments, managing schedules and ensuring the timely completion of tasks for our nurse tele-interviewers. You'll need to work closely with the nurse tele-interviewer team to provide a comprehensive scheduling service on their behalf, managing appointments and booking calls.

Specifically you will:

Schedule calls for nurse tele-interviews across all our client companies Take inbound calls from certain companies, taking details of applicants and entering them accurately. Carry out claims scheduling calls, 'killer questions' and all administrative tasks associated with these. Identify and report potential incidents and complaints Work with the operational supervisor to identify areas of personal skills and knowledge that may require further training or development across the team. Carry out queue management and daily nurse interview support as required.

About you:

To join us as our Customer Service Administrator, you will need:

Previous administrative experience within a busy environment Excellent organisational skills and an ability to multi task within a fast paced organisation Strong initiative and problem solving skills together with a great attention for detail Strong customer focus, with an ability to build effective relationships across all levels of the business Excellent IT skills Ability to communicate in a polite and professional manner Ability to quickly resolve scheduling and logistics conflicts Ability to demonstrate a confident and 'can do' attitude Ability to work confidentially at all times Able to work in a team and on own initiative and to a high level of accuracy
Ideally, you'll also have in the health and/or finance industry.

MorganAsh is an equal opportunity employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're seeking your next challenge as our Customer Service Administrator, please attach your CV and covering letter quoting reference JMC/MA2025

If you've got potential, we'll be in touch within 10 working days.

Job Types: Full-time, Part-time, Permanent

Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: JMC/MA2025