20 days holidays, rising yearly to 25 days
Free parking onsite
Pension enrolment scheme
Private healthcare options available following probation period
Social events with colleagues, friends, and family
Hours
Full-time office-based position
Monday to Friday on a shift rota: 7.30am - 3.30pm, 8am - 4pm, or 9am - 5pm
1-hour lunch (unpaid)
The role of Customer Service Administrator:
Schedule planned maintenance for in-house and subcontracted labour.
Update planned maintenance jobs with status updates.
Maintain client compliance systems.
Develop working relationship with Operations Team and clients to deliver best in class service.
Work to a range of performance KPI's.
Oversee the logging and close down of reactive calls.
Administration duties.
The ideal Customer Service Administrator:
Good literacy and numeracy skills.
IT literate MS Office, Laptop, Tablet.
Excellent customer service skills ideally within a helpdesk/contact centre environment.
Ability to work to deadlines and targets.
* Ability to work sometimes under pressure.
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