Job Description

Join our IT & Projects team as a

Level 3 Information Communications Technician

apprentice.

Most of your role will be IT support

with a

small digital marketing/data element

.

What you'll do - IT

Provide first-line IT support Set up laptops, mobiles, user accounts & permissions (Microsoft 365/Windows) Assist with updates, installs, patching and basic networking Maintain asset records and documentation Support projects (e.g., ERP rollout, testing, user guides) Promote good practice in cyber security & data protection

Small part of the role - Digital & Data

Update website and support social media posts Create simple content/presentations Build basic dashboards/reports and research competitors Trial AI tools to improve how we work

Requirements

Genuine interest in IT and troubleshooting; customer-focused attitude Confident with Microsoft Office (Excel, Word, PowerPoint) GCSEs in

English & Maths (grade 4/C or above)

Eligible to enrol on a

Level 3 ICT apprenticeship

Benefits

Mentoring and ~20% off-the-job training time Real project experience (ERP, AI tools, new systems) 20 days' holiday + bank holidays, plus extra paid time off at Christmas Inclusive, supportive team with progression on completion
Job Types: Full-time, Permanent, Apprenticeship

Pay: From 7.55 per hour

Benefits:

Additional leave Employee discount Free parking On-site parking
Application question(s):

Do you have GCSE English and Maths at grade 4 (C) or above? This role will include supporting colleagues with IT problems, creating reports, and helping with social media/marketing. Which of these are you most excited about and why? Are you confident using Microsoft Office applications (Excel, Word, PowerPoint, Outlook)? What's one new piece of tech, software, or AI tool you'd love to try at work? (Short text answer)
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person