Job Description

Please note, this is a Level 3 Apprenticeship opportunity. If you have a Level 3 or higher ICT related qualification, or if you have extensive experience in the IT sector, we cannot progress your application.

Role:

Apprentice IT Support Engineer

Location:

Derby DE1

Hours:

Monday - Friday, 8.30am till 5pm (1-hour unpaid lunch)

Brief description of the role

Are you eager to start a career in IT? Our client is looking for a friendly, energetic team player who's focused on career growth and personal development. The supportive team is excited to help the next IT apprentice thrive. Could that be you? Are you looking to kickstart your career in IT?

Key responsibilities:

Have the responsibility of the Primary Customer Contact (PCC) to specified customers and being the primary support to these customers. Work with the Systems Manager in promoting the development of PCC customers' IT facilities. To complete maintenance schedules as specified by the Systems Manager, to record results and highlight exceptions for further action. To check backup results for all customers, as directed by the Systems Manager. Produce and maintain support tickets, site and system documentation to the company standards. Design and manage Customer Projects as identified by the Systems Manager including software patch and upgrade roll-outs. To comply with all technical and engineering standards specified by the Systems Manager and to contribute to the development of these standards to enable continual improvement of the company. Attend and successfully complete your apprenticeship training programme. Responsibility for specific technical expertise as defined by the Systems Manager.

Knowledge skills and behaviours developed in the role

You'll get experience with everything from phones and logins to helping staff with software issues and raising tickets with suppliers.

You'll get real experience, real responsibility, and real support. This is a great way to start a tech career in a friendly, fast-moving environment.

What opportunities exist for the Apprentice after their complete their Apprenticeship

There is a full-time role available at the end of the apprenticeship, along with an opportunity to progress to a higher level of study, such as Network Engineer Level 4.

Additional information:

Local to city centre shops, bars and restaurants 20 days holiday + bank hols, and 3 days off over Christmas. Free onsite parking and good public transport routes Paid for team building events e.g. go-karting, quad biking, escape rooms Additional qualifications & training paid for and encouraged
Job Types: Full-time, Apprenticeship

Pay: 18,000.00 per year

Schedule:

Monday to Friday
Application question(s):

Do you drive with access to your own car? Why are you looking for a career in the IT Sector? What experience do you already have in IT? (This can include IT related hobbies/online courses etc.)
Work Location: In person

Reference ID: IU