Job Description

An opportunity has arisen for an Apprentice Receptionist to join the Outpatients Reception Team at the Queen Victoria Hospital (QVH). This is an 18 month fixed term position (Monday to Friday), based on site, and includes working towards the completion of an NVQ Level 3 in Business Administration.
To be eligible for this apprenticeship opportunity, the successful candidate must have the right to reside in the UK for at least 3 years, and permission to stay in the country for the entirety of the apprenticeship programme (18months).
As a member of the QVH Outpatient's Reception Team, you will often be the first person patients meet when they arrive for their appointment, and will need to provide them with a friendly and courteous service. As such excellentinterpersonal, and customer service skills are key to this role.
Please refer to the job description and person specification for a full breakdown of the role, and its requirements.
We look forward to receiving your application.
Main duties of the job
Your role will see you working in QVH's Main Outpatients Department and Corneo Plastics Unit, as well as covering our virtual appointment system, Attend Anywhere. Your responsibilities will also include booking follow up appointments for patients, answering telephone call queries to the Trust, and helping to respond to emails received in the team's shared inbox.
The Reception areas at QVH are fast paced, so you will need to be able to work well in a busy environment, prioritise your workload, and be flexible to account for ad-hoc requests that my arise throughout the day.
Key Responsibilities:

• The post holder is required to provide reception duties for the Outpatient Departments (OPD) and Attend Anywhere Clinic waiting areas. This is done on a rota basis.
• To provide administration and clerical support for Trust services, some of which may be non-routine/ad-hoc.
• To ensure clinics are cashed up in a timely manner, and to book follow up appointments for patients after their appointment as required.
• To deliver a responsive, sensitive, and courteous approach to all patients and service users in a busy environment.

Please refer to the job description and person specification for a full breakdown of the role, and its requirements.
We look forward to receiving your application.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (Corneo Plastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, Maxillofacial surgery and Prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Details
Date posted
03 June 2025
Pay scheme
Other
Salary
xc2xa323,615 a year per annum
Contract
Apprenticeship
Duration
18 months
Working pattern
Full-time
Reference number
276-7208852-AfC
Job locations
The QueenVictoria Hospital
Holtye Road
East Grisntead
RH19 3DZ
Job description
Job responsibilities
Key Responsibilities:

• The post holder is required to provide reception duties for the Outpatient Departments (OPD) and Attend Anywhere Clinic waiting areas. This is done on a rota basis.
• To provide administration and clerical support for Trust services, some of which may be non-routine/ad-hoc.
• To ensure clinics are cashed up in a timely manner, and to book follow up appointments for patients after their appointment as required.
• To deliver a responsive, sensitive, and courteous approach to all patients and service users in a busy environment.

Please refer to the job description and person specification for a full breakdown of the role, and its requirements.
We look forward to receiving your application. Job description
Job responsibilities
Key Responsibilities:

• The post holder is required to provide reception duties for the Outpatient Departments (OPD) and Attend Anywhere Clinic waiting areas. This is done on a rota basis.
• To provide administration and clerical support for Trust services, some of which may be non-routine/ad-hoc.
• To ensure clinics are cashed up in a timely manner, and to book follow up appointments for patients after their appointment as required.
• To deliver a responsive, sensitive, and courteous approach to all patients and service users in a busy environment.

Please refer to the job description and person specification for a full breakdown of the role, and its requirements.
We look forward to receiving your application.
Person Specification
Qualifications
Essential

• A good standard of secondary education to include GSCE English and Maths or equivalent
• Excellent command of English both written and verbal

Desirable

• Customer service training
• IT skills training, including use of online systems

Experience
Essential

• Dealing with the public / customer service experience
• Familiarity with a health service environment

Desirable

• Experience of dealing with a front line reception area in a healthcare setting
• An Understanding of RTT18

Person Specification
Qualifications
Essential

• A good standard of secondary education to include GSCE English and Maths or equivalent
• Excellent command of English both written and verbal

Desirable

• Customer service training
• IT skills training, including use of online systems

Experience
Essential

• Dealing with the public / customer service experience
• Familiarity with a health service environment

Desirable

• Experience of dealing with a front line reception area in a healthcare setting
• An Understanding of RTT18

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