Job Description

Lakeside Medical Centre

Church Road

Perton

Wolverhampton WV6 7PD

Vacancy for an Apprentice Receptionist at the Lakeside Medical Centre GP Practice in Perton, Wolverhampton. This is an excellent opportunity to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health, If you want to start a rewarding career, then this job is for you!

What will the apprentice be doing?

There is a vacancy for an Apprentice Receptionist at the Lakeside Medical Centre GP Practice in Perton, Wolverhampton. This is an excellent opportunity to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career, then this job is for you!

Duties include;

Managing patient requests in person, on the phone and via written communication Booking, amending, rescheduling, and cancelling patient appointments Distributing prescriptions Action patient care follow- up arrangements as per clinicians' instructions Advising patients of chargeable services and processing payments Providing patients with information about the Practice Services General housekeeping of reception and waiting areas Arranging transport and home visits Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order. Maintaining and updating the practice patient database. Ensuring confidentiality and data protection is always observed.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with PMA Ltd.

The apprenticeship will be a work-based apprenticeship and the learner does not attend college but completes the apprenticeship whilst in the workplace.You will have on the job training within the organisation and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practitioner Qualification.
You will have an eportfolio to work through and gather evidence during your role as a receptionist at the Ammonite Health Partnership GP Practice.

What is the expected career progression after this apprenticeship?

Having gained a year's worth of work experience and a qualification of Business Administration Level 3, as an Apprentice Administrator you would be able to work in the Primary Care sector or in another similar setting.

Things to consider

This is a very busy environment where you will need to deal with people who are ill, worried, and sometimes upset and confused. You always need to be able to remain calm and behave in a professional manner. Two questions to consider: Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively?

Annual wage

10,296 to 20,319 a year

The Apprentice will be paid at the National Minimum Wage (NMW) appropriate to their age rather than the lower NMW for Apprentices. The NMW applies to time working plus time spent training as this is also part of the Apprenticeship.

Working week

37.5 hours Monday to Friday 8.00 - 6.30 (variable shifts) 20% of the apprentices working week is allocated to off the Job training.

Total hours per week: 37.5 hours a week

Expected duration

20 Months

Apprenticeship level

Advanced
Level 3 (A level)

Desired skills and personal qualities

Communication skills Team working Confident Personal Motivation

Qualifications

GCSE or equivalent English (Grade Grade 4/C or above) desirable GCSE or equivalent Maths (Grade Grade 4/C or above) desirable
PMA Reserve the right to close this vacancy at any point.

Job Type: Apprenticeship

Pay: 10,296.00-20,319.00 per year

Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person