Job Description

Arrears Support Unit (ASU) Relationship Manager

Part-time

About Pepper Ireland:

Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over EUR20bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We're here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties.

As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and Southeast Asia, we employ over 3,500 people and have over EUR50bn in assets under management.

About this Role:

The purpose of the Arrears Support Unit Relationship Manager is to manage the relationship with a portfolio of borrower's accounts to identify borrowers in difficulty, establish the reason for the borrower's arrears and work with borrowers to find a solution to their arrear's situation. The Relationship Manager Arrears Support Unit will also have business targets to achieve and will ensure that their role is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimising risk.

Location:

Shannon
Permanent/Part-time (20h per week)

Key Responsibilities

Financial targets

To generate revenue from a portfolio of accounts in line with monthly targets
Customer service

To communicate with customers in a clear and concise manner To meet with Borrowers as required Adhere to service plan including rotas and call targets Record expressions of dissatisfaction and customer complaints on the relevant customer complaints System
Risk Management through Compliance

To conduct all tasks in a manner compliant with all policies, procedures, and legislative requirements. Ensure all accounts are reviewed and managed in line with Company procedures. Ensure all accounts are escalated as appropriate without unnecessary delay.

Education & Qualifications

Leaving Certificate or equivalent (Essential) Accredited Product Adviser (Desirable) Qualified Financial Adviser (Desirable)

Technical Competencies

Collections IT Knowledge - General Use Legal & Compliance Interpersonal & Behavioural Competencies Communication skills - Interpersonal and Written Customer Service and Commercial Awareness Influencing/Persuasion and Negotiation skills Judgment & Decision-Making Organisational Skills Team Working
Pepper is an equal opportunities employer
Role Profiles are subject to change in line with business needs.
For more information on this role please email recruitment@peppergroup.ie

Job Types: Full-time, Part-time

Expected hours: 20 per week

Additional pay:

Performance bonus Yearly bonus
Benefits:

Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Work from home
Schedule:

Monday to Friday No weekends
Work Location: Hybrid remote in Clare