Job Description

Assistant Administrator

Full-time | On-site | East Kilbride, G75 0RH
12.60 per hour + optional overtime

About JRS

JRS Industrial Supplies is a UK-based provider of personalised workwear, PPE, and janitorial products. We support over 30,000 businesses with streamlined ordering, competitive pricing, and in-house embroidery and printing. With over 50,000 product lines from leading global brands and a custom-built B2B portal, we combine scale with service to deliver efficiency for our clients.

Role Overview

We are seeking a reliable, well-organised

Assistant Administrator

to join our growing team at our East Kilbride site. Reporting to the

Customer Service & Admin Lead

, this role offers an excellent entry point into a fast-paced e-commerce business.

You'll learn the core areas of our operation -- including order building, logo customisation, customer communication, and quoting -- while contributing to outstanding service delivery.

Key Responsibilities

Customer Support:

Handle incoming calls and respond to customer emails in a professional and helpful manner.

Order Building:

Assist with preparing custom workwear orders, ensuring accuracy in sizes, colours, branding and delivery dates.

Logo & Customisation Handling:

Help customers upload logos and process them through the approval and proofing stages.

Design Team Liaison:

Coordinate with our in-house design team to send proofs and finalise artwork for embroidery and print.

Quote Follow-ups:

Track and follow up on outstanding quotes or customer leads, ensuring a timely response.

Product Listings:

Support with updating product details online to maintain clear and accurate descriptions.

Order Progress Tracking:

Monitor order statuses and communicate any delays or issues to customers promptly.

Location & Hours

Monday to Friday, 8:30am - 5:00pm Full-time, 40 hours per week Optional overtime available East Kilbride, G75 0RH (on-site only)

Candidate Requirements

Strong written and verbal communication skills Confident phone manner with a positive, customer-first attitude Highly organised with excellent attention to detail Ability to multitask and work under pressure Strong IT skills -- experience with Outlook, Word, Excel, and web systems Comfortable learning and navigating new technology quickly Previous experience in customer service, administration, or e-commerce preferred A valid UK driving licence is essential (limited public transport access)

Pay & Benefits

12.60 per hour (dependent on age and experience) Optional paid overtime Free on-site parking Long-term career development opportunities

Why Join JRS?

You'll be joining a friendly, fast-growing company with real opportunity to develop. We pride ourselves on high standards, great customer service, and delivering value to businesses across the UK.

Job Type: Full-time

Pay: 12.60 per hour

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday Overtime
Work Location: In person