Job Description

Overview:

As an Assistant Conference and Banqueting Manager, you will assist in overseeing the planning, coordination, and execution of conferences, banquets, and other events within the hotel or venue. You will work closely with the Conference and Banqueting Manager to ensure smooth operations and exceptional service for all events. Your role includes supervising the events team, coordinating logistics, managing guest requests, and ensuring all events meet the highest standards of quality. You will be an essential part of the team that delivers memorable experiences for clients and guests.

Key Responsibilities:

Event Coordination & Execution:

Assist in the planning, coordination, and execution of conferences, banquets, and private events, ensuring all client requirements and expectations are met. Oversee the event setup, including room layouts, equipment, and decorations, ensuring everything aligns with event specifications. Work closely with clients, ensuring their needs are communicated to the team and handled efficiently throughout the event. Ensure that all event details, such as catering, audiovisual needs, and special requests, are executed flawlessly.

Team Leadership & Supervision:

Supervise and support the conference and banqueting team during events, ensuring high standards of service and professionalism. Delegate tasks to staff, providing guidance and support as necessary to ensure smooth operations. Assist in training new staff members and ongoing development of the team to maintain exceptional service levels. Monitor staff performance during events, ensuring that all tasks are carried out efficiently and to the highest standard.

Client Relations & Service Excellence:

Act as the main point of contact for clients during events, ensuring all their requests and concerns are addressed promptly. Ensure that guest satisfaction is prioritised, anticipating needs and addressing issues before they escalate. Manage any special requests, dietary restrictions, or last-minute adjustments, ensuring a seamless guest experience. Maintain positive relationships with clients, ensuring they feel valued and well taken care of throughout the event.

Logistics & Operational Support:

Coordinate with kitchen, bar, and housekeeping teams to ensure the timely delivery of food, drinks, and equipment for events. Oversee the smooth flow of operations throughout the event, from setup to breakdown, ensuring no detail is overlooked. Ensure all equipment and materials are stocked and organised, and report any shortages or issues to the Conference and Banqueting Manager. Handle event-related paperwork, including scheduling, billing, and contracts, ensuring accuracy and timely completion.

Health, Safety & Compliance:

Ensure that all health, safety, and hygiene regulations are adhered to during events. Monitor the safety and security of guests, staff, and event spaces, ensuring the venue is always compliant with safety standards. Oversee the correct handling of food and beverages, ensuring compliance with food safety regulations.

Continuous Improvement & Feedback:

Assist in the evaluation of events post-closure, gathering feedback from clients and staff to identify areas for improvement. Suggest improvements to processes, procedures, and service delivery to enhance the guest experience. Contribute to the development of new ideas and offerings for future events, ensuring the venue remains competitive and innovative.

Qualifications and Skills:

Previous experience in event management, hospitality, or a similar role, preferably within the conference and banqueting sector. Strong leadership and team management skills, with the ability to motivate and support a diverse team. Excellent communication and interpersonal skills, with the ability to interact with clients and staff at all levels. Exceptional organisational and multitasking skills, with the ability to manage multiple events simultaneously. Strong problem-solving abilities, with the capacity to think quickly and act under pressure. Knowledge of event planning, catering, and audiovisual requirements is an advantage. Ability to work flexible hours, including evenings, weekends, and holidays, as events typically take place during these times.
Job Type: Full-time

Pay: 28,840.00 per year

Work Location: In person

Reference ID: Assistant Conference & Banqueting Manager