Job Description

JOB TITLE:

Assistant Duty Shift Manager (Cleaning-Led Operational Role)

LOCATION:

Orpington - London

PAY RATE:

13.86 per hour

HOURS:

40hrs per week

WORKING PATTERN:

Tuesday - Thursday 12:00 - 20:00 (subject to operational requirements)

Friday - Saturday 09:00 - 17:00 (subject to operational requirements)

THE ROLE:

We are recruiting an Assistant Duty Shift Manager to support the Duty Shift Manager in the day-to-day running of a busy retail park environment.

This is a hands-on, operational role where the successful candidate will be actively involved in:

Site cleaning and presentation Routine site patrols Coordinating cleaning teams, dual-role staff, and security officers Supporting shift operations and standards across the site
Although a valid SIA CCTV licence is required, this role is not a security guarding position.
The primary focus is site operations, cleanliness, safety, and staff coordination.

Key Responsibilities

Operational & Cleaning Duties (Core Function)

Carry outhands-on cleaning duties across the retail park Maintain high standards of cleanliness, presentation, and safety Litter picking, bin management, and waste area checks Operate cleaning machinery, including: Ride-on sweepers Walk-behind scrubber dryers Jet washers Identify defects, spillages, or hazards and ensure appropriate action is taken

Site Patrols & Shift Oversight

Conduct routine site patrols throughout the shift to: Monitor cleanliness and presentation Identify safety issues, defects, or maintenance concerns Ensure public areas are safe and well-managed Act as a visible operational presence on site Escalate issues identified during patrols to the Duty Shift Manager
Patrols are focused on site condition, safety, and operational standards, not enforcement-based guarding.

Assistant Duty Shift Manager Responsibilities

Support the Duty Shift Manager with daily site operations Assist in managing and coordinating: Cleaning teams Dual-role operatives Security officers Help ensure staff are deployed correctly and following site procedures Act as a point of contact for operational queries during the shift Support handovers, reporting, and basic incident documentation Step in to support shift continuity when required, within agreed authority

CCTV Responsibilities (Secondary / Compliance-Based)

Use CCTV systems when required for: Incident review Monitoring specific areas Supporting operational or management investigations Complete reports in line with site and company procedures
CCTV monitoring is not the primary function of this role.

Essential Requirements

Valid SIA CCTV Licence (mandatory)

Previous cleaning experience (essential)

Comfortable with hands-on cleaning and site patrols Experience coordinating or supervising staff (preferred) Confident working independently and supporting shift management Basic IT skills for CCTV and reporting

Important - Please Read Before Applying

This role is operational and hands-on Cleaning and site standards form a significant part of every shift Applicants seeking a pure security or CCTV-focused role should not apply

SKILLS/EXPERIENCE:

Excellent communication, leadership, and interpersonal skills. Ability to multitask and work under pressure in a customer-facing environment. Strong attention to detail and a commitment to maintaining a clean and safe environment. Ability to work independently and as part of a team. Customer-focused mindset with a proactive attitude. Flexible and adaptable.

JOB REQUIREMENTS:

You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

INTERVIEW REQUIREMENTS:

Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

To Apply:

Please send your CV and a brief summary of your cleaning and operational experience to:Sohaib.wahid@amulet.co.uk

EMPLOYEE BENEFITS:

We are employee-owned, making you a beneficiary of our future success 28 days paid holiday (accrued & pro-rata) Enrolment in NEST pension scheme. Training and development opportunities Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting. Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme. Full company uniform.

ABOUT AMULET:

Amulet are a specialist, intelligence-led, consultancy-level business delivering multi-faceted security solutions. We provide a complete suite of front of house, manned, mobile, event, covert, and technical security services across numerous sectors throughout the UK. We offer a new and exciting approach to the provision of security solutions within a traditional marketplace. We are recognised as an ACS Star Performer, leading the way in delivering fresh ideas and approaches that are backed up by a depth of industry knowledge and experience. As part of the Churchill Services Group, Amulet benefit from 40 years' experience in delivering forward-thinking, industry-defining solutions. Amulet's customers have the backing of one of the UK's fastest growing companies as recognised by The Sunday Times Fast Track (2017).

Our commitment to Equality, Diversity and Inclusion. We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.

Job Types: Full-time, Permanent

Pay: 13.86 per hour

Benefits:

Company pension
Licence/Certification:

CCTV Licence (required)
Work Location: In person