Job Description

We are looking for an experienced, motivated, and guest-focused Assistant Front Office Manager to join our exceptional team. If you have a passion for hospitality and thrive in a dynamic, luxury environment, we would love to hear from you!
Key Responsibilities:

• Assist in the smooth and efficient management of the Front Office department, ensuring that guest services meet our high standards of excellence.
• Supervise and train the Front of House team, ensuring consistent delivery of exceptional customer service.
• Manage guest check-in and check-out procedures, ensuring accuracy and efficiency.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Monitor and maintain team members performance, ensuring there is continual development.
• Collaborate with other departments, including Housekeeping, Concierge, and F&B, to enhance the overall guest experience.
• Ensure compliance with hotel policies, procedures, and safety regulations.

The ideal candidate would have managerial experience in a busy luxury environment.
The Perks of working for The Marylebone Hotel:

• Generous Service Charge
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London
Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

Skills Required