Job Description

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people's lives.
Assistant Housing Officer
Burns Road, Cumbernauld
28,229 - 29,715 per year
37.5 hours per week - Monday to Friday
We have an opportunity for an Assistant Housing Officer to join our Housing team based in Cumbernauld. You will be working in a team of 3 Assistant Housing Officers and 9 Housing Officers. You will work on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.
The role of Assistant Housing Officer will include:

• Drafting tenancy agreement documentation and completing all paperwork associated with home visits
• Liaising with tenants; responding to enquiries and complaints
• Working with customers to resolve issues and improve services
• Preparing correspondence in relation to void properties
• Communicating with external agencies in regard to tenancies
• Raising purchase orders and ensuring the completion of cash sheets
• Assisting Housing Officers and Manager with day to day tasks

Skills and experiences:

• Recent experience within a customer service environment or administrative position
• Previous experience of working in a Housing environment
• Excellent customer service and communication skills
• Ability to work on own initiative, with fast changing requirements
• Proven experience of working to deadlines and prioritising workloads
• Proficient in the use of Microsoft Office - Outlook, Word and Excel (or similar)
• Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable

Why work for us?
Sanctuary Scotland Housing Association is one of the country's largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.
We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland's commitment to being the best employer we can.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• 28,229 per annum (rising to 29,715 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 7 August 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A standard Disclosure Scotland check will be necessary in the event of a successful application which we will pay for.
Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.