Job Description

Assistant Manager - CPS Operations -Southampton

CPS is a leading provider of cruise parking services, dedicated to ensuring smooth operations and exceptional customer experiences. We are committed to excellence in every aspect of our business and are seeking a dynamic Assistant Manager

Working Hours:

, 40 hours per week - Includes Weekends and Night Shifts

Salary:

32,136

Summary of Job

: -

You'll support the Manager in running CPS operations, handling tasks such as cruise administration and staff management. Your responsibilities will also include administrative duties like invoicing, staff allocation, and coordinating with various ports for CPS and car move operations.

Responsibilities Include: -

To ensure that all operating costs are kept within budget

Completing labour requests, making sure all operations are correctly manned

To meet in full the customers expectations with regards to the operational requirements for all customer parking requests.

To Manage and plan compound movements in between vessel arrivals, maximising productivity and efficiencies.

Maintain strict control of drivers, in order to reduce the risk of damage to customer's vehicles.

To produce timely and accurate reports, when requested by the Operations Director and the Home Port Operations teams.

To ensure that all company equipment, specific to the cruise parking operation is kept maintained, and serviceable.

Ensure that all 'customer' facing staff maintain the highest standards at all times, attitude and appearance.

Liaise closely with the Cruise Manager during the vessel operation.

To be flexible and fully support the Companies, business aims and objectives.

To enforce the Companies discipline and grievance procedures.

To keep up to date, and available to attend training courses when required.

Maintain the companies, quality process and compliance standards / procedures.

Ensure that the ISPS requirements are met and adhered too at all times, including compound security.

Administration -

Making sure Invoicing is provided to the customer accurately

CPS AFP Southampton & Portsmouth and AFP for Car Moves Southampton

SMM Reports Southampton - Portsmouth

Helping to calculate all timesheets and update the portal

All CPS Reports and Carnival Budget Forecast

Car Park Operations Coordination:

Go through all labour requests for Southampton with Carpark Manager:-

All relevant paperwork and purchase orders for Dock Gate 8 Car Moves

Managing stock for CPS Terminal Offices

Check lay on sheets in Car Park Manager absence

Key Performance Indicators, Risk Assessments & SSOW

Update training records

Car dig outs organised, opening compounds as when required and in the absence of the Car park Manager

General Office Duties:

Perform general office duties as required, ensuring smooth operations of day-to-day tasks.

Essential Requirements:

Full UK Drivers Licence

Previous experience in a similar role preferred.

Excellent communication and customer service skills.

Strong organisational and multitasking abilities.

Proficiency in Microsoft Office Suite.

Ability to work independently and collaboratively in a fast-paced environment.

Attention to detail and accuracy in documentation and reporting.

Excellent customer service and communication skills, with a professional demeanour

Please note that this job description is not exhaustive, and additional job-specific functions may be required.

Benefits:

23 days of holidays (plus bank holidays). Employee Assistance Program. Life Assurance. Cycle to work scheme. Friendly professional working environment.
Job Type: Full-time

Pay: 32,136.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: Carparking