Job Description

Ratby Medical Centre

is recruiting for the position of full time Assistant Practice Manager. This is an exciting opportunity for a highly motivated and organised individual looking for a rewarding career in the NHS.

Whether you are an experienced Assistant Practice Manager seeking a fresh challenge or a Senior Administrator / Healthcare Professional ready to step up, we want to hear from you!

We are a family run Practice dedicated to the wellbeing of our patients and staff.

We are looking for someone who has a passion for innovation and collaboration to join our enthusiastic, dynamic and highly engaged team. With two of our GPs actively involved in working with our local Primary Care Networks and GP Federation, we are at the heart of shaping local primary care.

We offer

Support and training to help you grow into the role A GP Partner open-door policy we value your input and ideas A welcoming and forward-thinking environment

What we are looking for

Experience in practice administration, people management, and organisation Someone eager to develop and make a real impact Have the skills to problem solve

Location

Ratby village offers excellent schools and family-friendly amenities. It has a range of shops, cafes and pubs, which offer a tight-knit community experience. Located near Leicester City Centre, it is an ideal location for working professionals.

If you're ready to take the leap into Practice Management or looking for a supportive, ambitious team to grow with, apply today!

Please contact Dr. Reema Parwaiz for an informal discussion via email should you wish to discuss the role or for an informal visit

Main duties of the job

The post holder will support the Practice Manager with all aspects of running a General Practice.

To support the Practice Manager with all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance in a safe and effective working environment.

Through innovative ways of working, motivate the team in promoting Equality Diversity and Inclusion, Health, Environment and Fire safety, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and work in collaboration with the team to ensure the practice complies with CQC regulations.

About us

Ratby Medical Centre is a family run GP Practice who are committed to patient wellbeing with a strong focus on compassionate care.

The Practice moved to a modern purpose built premises in November 2023. We have a practice list size of over 6,100, which is rapidly growing, largely due to patient satisfaction and the care they receive from our dedicated team and our modern facilities.

We have three GP Partners, two salaried GP's, two Practice Nurses and several additional roles through the extended team of Primary Care Network staff, including Clinical Pharmacists, Social Prescribers, and a First Contact Physiotherapist.

The Medical Centre also includes a Pharmacy adjoining the practice and a private dentist.

Job description:

Job Responsibilities:

To support the Practice Manager with all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance in a safe and effective working environment.

Through innovative ways of working, motivate the team in promoting Equality Diversity and Inclusion, Health, Environment and Fire safety, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and work in collaboration with the team to ensure the practice complies with CQC regulations.

Primary key responsibilities

The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Assistant Practice Manager is responsible for:

Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times

Providing key performance information as requested

Undertaking tasks as directed by the Practice Manager in areas of change management and continuous improvement

In conjunction with the Practice Manager, setting and monitoring performance targets, identifying areas for improvement to enhance patient services

Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators and guiding the team to reach QOF targets.

Implementing systems to ensure compliance with CQC regulations and standards

Leading the management of complaints, patient feedback, significant events and learning events.

Evaluating, organising and overseeing the staff induction programme

Implementing and embedding an effective staff appraisal process

Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues

Actively encouraging and promoting the use of patient online services

Updating and acting as the focal point of contact for the practice website, social media sites, practice information leaflets and health education material

Reviewing and updating clinical templates ensuring they relate to current practice

Running clinical searches and submitting enhanced service claims via CQRS, CQRS Local and the Federation claims process on a monthly and quarterly basis.

Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.

Ensuring the staff implement the practice wide approach to the management of all patient services matters

Lead the management of the Patient Participation Group

Coordinating the practice diary, ensuring meetings are scheduled appropriately

Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings

Effective monitoring of the Friends and Families Test

Secondary responsibilities

In addition to the primary responsibilities, the Assistant Practice Manager may be requested to:

Deputise for the Practice Manager

Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required

Monitor and disseminate information on safety alerts and other pertinent information

Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level

Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

Maintain the significant event database, providing advice to staff and briefing the team at meetings as required

Identify trends and devise solutions to reduce risk and repeated occurrences of significant events

Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)

Support the Practice Manager in the reviewing and updating of practice policies and procedures

Support the practice and management team with continuous improvement and change initiatives

Person specification Assistant Practice Manager

Qualifications:

Essential:

Good standard of education with excellent literacy and numeracy skills

Desirable:

Educated to A-level/equivalent or higher with relevant experience

Leadership and/or management qualification

AMSPAR qualification

Experience:

Essential:

Experience of working with the general public

Experience of working in an NHS or healthcare setting

Desirable

Experience of managing multidisciplinary teams

Experience of performance management, including appraisal writing, staff development and disciplinary procedures

Experience of successfully developing and implementing projects

Relevant health and safety experience

Skills:

Essential:

Excellent communication skills (written, oral and presenting)

Strong IT skills (generic)

Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment

Effective time management (planning and organising)

Ability to network and build relationships

Ability to implement and embed policy and procedure

Ability to motivate and train staff

Personal qualities

Desirable:

Ability to recognise opportunities to enhance service delivery

Excellent leadership skills

Strategic thinker and negotiator

EMIS/SystmOne/Vision user skills

Proven problem solving and analytical skills

Other requirements:

Essential:

Flexibility to work outside core office hours

Disclosure Barring Service (DBS) check

Maintain confidentiality at all times

Full UK driving licence

This may be amended following consultation with the post holder to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.

If you have any questions, please do not hesitate to contact us.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Address

Ratby Medical Centre

Desford Lane

Ratby

Leicester

LE6 0LE

Practice Website

https://www.ratbysurgery.nhs.uk/ (Opens in a new tab)

Job Types: Full-time, Permanent

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 09/06/2025