Job Description

Assistant Practice Manager - Oatlands Dental Lounge

About Us

Oatlands Dental Lounge, a well-established and growing 6-surgery private dental practice located in the heart of Walton-on-Thames, Surrey. We are committed to being an integral part of the community, providing a comfortable and positive experience for every patient and their family. Our team of dental professionals and support staff consistently strive to exceed expectations, ensuring stress-free and comfortable visits. We are seeking a passionate and capable Assistant Practice Manager to join our dedicated team.

The Opportunity:

We are looking for a highly capable individual to step into an Assistant Practice Manager role. The successful candidate will be have a proven track record of success and posses strong problem-solving and critical thinking skills.

The initial focus shall be on consolidating the main reception duties whilst progressively integrating Assistant Practice Manager responsibilities.

Key Responsibilities:

Operational Support:

Day-to-day Management:

Assisting with the daily operational tasks of the practice, ensuring efficient workflow in reception, surgeries, and other areas.

Financial and Administrative Support:

Financial Administration:

Supporting with tasks such as processing payments, managing invoices

Data Entry and Reporting:

Assisting with the collection and input of data for reports on practice performance, patient numbers, etc.

Communication:

Acting as a point of contact for staff, patients, and external stakeholders, ensuring effective communication flow.

Team Support and Development:

Teamwork and Morale:

Fostering a positive and collaborative working environment within the team.

HR Support:

Supporting the Practice Manager with basic HR functions, such as managing holiday requests and absence records.

Strategic Support:

Supporting Practice Growth:

Assisting with initiatives aimed at practice growth and development, as directed by the Practice Manager.

Problem Solving:

Identifying and resolving operational issues and challenges as they arise.

Project Support:

Assisting with specific projects and initiatives within the practice.

Staff Supervision:

Supporting the Practice Manager in the supervision team related matters, including rotas, holidays, and performance.

Patient Coordination:

Helping to manage patient appointments, enquiries, and ensuring a positive patient experience from arrival to departure.

Diary Management:

Assisting with the efficient scheduling of patient appointments and the management of clinicians' diaries to maximise productivity.

Maintenance and IT Support Liaison:

Arranging for necessary maintenance and repairs, and liaising with IT support for any technical issues.

Compliance and Regulations:

Assisting with ensuring the practice adheres to relevant regulations, policies, and procedures (e.g., CQC in England).

What You'll Bring:

We require candidates with a

demonstrable track record

in a dental reception environment (at least 2 years) Management experience within the dental industry is desirable. Excellent communication skills, both written and spoken, in dealing with staff and patients. Forward-thinking and proactive planning abilities. A well-presented and articulate professional manner. A calm, friendly, and efficient approach to work. Strong attention to detail and organisational skills with good time management. A results-driven attitude and a keenness to learn and develop new skills.

Benefits:

Permanent, full-time position with an immediate start. Competitive salary commensurate with experience. 2 paid well-being days off per year (after the probationary period). Access to CPD opportunities for continuous professional development and career growth.
If you are a passionate and experienced Dental Receptionist looking to take the next step in your career within a supportive and growing practice, we encourage you to apply to Oatlands Dental Lounge today!

Job Type: Full-time

Pay: 18.00-24.00 per hour

Expected hours: 45 per week

Benefits:

Company events Company pension Employee discount Health & wellbeing programme Store discount
Schedule:

Monday to Friday
Ability to commute/relocate:

Walton-on-Thames KT12: reliably commute or plan to relocate before starting work (required)
Application question(s):

Before applying, are you SURE you have a minimum of 2 years' dental experience? Before applying, are you SURE you have checked our location and that you can reliably commute to us?
Experience:

Dental Manager or Senior Receptionist: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Walton-on-Thames KT12 (required)
Work Location: On the road