Job Description

Job responsibilities:

To support the Practice Manager with all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance in a safe and effective working environment. Through innovative ways of working, motivate the team in promoting Equality Diversity and Inclusion, Health, Environment and Fire safety, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and work in collaboration with the team to ensure the practice complies with CQC regulations. Primary key responsibilities The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Assistant Practice Manager is responsible for:

Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times Providing key performance information as requested Undertaking tasks as directed by the Practice Manager in areas of change management and continuous improvement In conjunction with the Practice Manager, setting and monitoring performance targets, identifying areas for improvement to enhance patient services Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators and guiding the team to reach QOF targets. Implementing systems to ensure compliance with CQC regulations and standards Leading the management of complaints, patient feedback, significant events and learning events. Evaluating, organising and overseeing the staff induction programme Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues Actively encouraging and promoting the use of patient online services Updating and acting as the focal point of contact for the practice website, social media sites, practice information leaflets and health education material Reviewing and updating clinical templates ensuring they relate to current practice Running clinical searches and submitting enhanced service claims via CQRS, CQRS Local and the Federation claims process on a monthly and quarterly basis. Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.



Ensuring the staff implement the practice wide approach to the management of all patient services matters Lead the management of the Patient Participation Group Coordinating the practice diary, ensuring meetings are scheduled appropriately Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings Effective monitoring of the Friends and Families Test Secondary responsibilities In addition to the primary responsibilities, the Assistant Practice Manager may be requested to: Deputise for the Practice Manager Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required Monitor and disseminate information on safety alerts and other pertinent information Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas Maintain the significant event database, providing advice to staff and briefing the team at meetings as required Identify trends and devise solutions to reduce risk and repeated occurrences of significant events Develop, implement and embed the practice audit programme (in conjunction with the lead nurse) Support the Practice Manager in the reviewing and updating of practice policies and procedures Support the practice and management team with continuous improvement and change initiatives