Job Description

About the role:
Reporting to the Head of Customer Operations, the Back Office Manager will be responsible for overseeing core operational support functions, including processing, administration, billing, and credit control oversight. This role plays a key part in ensuring operational continuity, strong performance against KPIs, and smooth collaboration across internal teams, including Finance, Sales, Regulation, and the Contact Centre. This role will be based in our Budget Energy offices in Derry.
Main areas of responsibilities:

• Team Leadership & Operational Oversight: Manage daily back-office operations, ensuring timely and accurate delivery of administrative, billing, and processing functions.
• Cross-Functional Collaboration: Act as a central point of coordination across departments:

-Finance: Partner on billing accuracy, reconciliation, and credit control performance.
-Sales: Align on customer setup, order processing, and service delivery support.
-Regulatory/Compliance Teams: Ensure all back-office processes adhere to relevant internal policies and external regulations.
-Front Office / Contact Centre: Foster strong working relationships to ensure end-to-end service continuity.

• Billing & Credit Control: Oversee accurate billing cycles and support credit control through proactive communication with Finance, helping reduce aged debt and resolve billing queries.
• KPI Monitoring & Reporting: Track operational performance against service standards and KPIs. Provide updates to senior management with analysis and improvement plans as needed.
• Process Documentation & Continuous Improvement: Ensure operational processes are clearly documented and followed. Identify and implement process improvements to drive efficiency and quality.
• Compliance & Risk Awareness: Ensure back-office operations are conducted in line with internal controls, audit requirements, and industry regulations.

Candidate Profile:
We are looking for an internal candidate who demonstrates a strong customer-first mindset, a proactive and positive approach to problem-solving, and the potential to lead and inspire others. You should have a solid understanding of our back office environment, with experience in either customer service, sales, or both. Strong communication skills, the ability to work collaboratively across teams, and a commitment to continuous improvement are essential. Previous leadership experience is preferred; you should show initiative, accountability, and a genuine interest in developing your people and management skills. An awareness of compliance standards and a focus on delivering consistent, high-quality service across all customer interactions will be key to success in this role.
About Flogas/ Budget Energy:
Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.
Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.
As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.
Why work with us?
Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
Benefits:

• Competitive Salary
• Defined contribution pension scheme
• Heath Insurance
• Staff discounts
• Health and Wellbeing Supports
• Learning and Development
• Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.

Skills Required