Job Description

Please do not apply if you have less than

3 years

experience in the hospitality industry with verified references available.

Job Title:

Front of House Bar & Hotel

Location:

The Scottish Stores Pub & Keystone House Hotel, Kings Cross

Company:

Maxro Management Limited

Contract Type:

Permanent

Starting Rate:

13.00 per hour (subject to experience)

About Us:

Maxro Management Limited is a family-owned, independent business operating both The Scottish Stores Pub and Keystone House Hotel in the heart of Kings Cross. We pride ourselves on delivering excellent hospitality, a welcoming atmosphere, and a strong sense of teamwork. Our pub is a bustling environment, and we're looking for a dedicated bartender who thrives in a fast-paced setting and enjoys a variety of tasks throughout the day.

The Role:

We are looking for an enthusiastic and skilled bartender to join our busy team. This is a dynamic role where you'll not only be behind the bar but also assisting with hotel guest needs, helping maintain the cleanliness of the pub and hotel, and collaborating with other staff across various roles. The pub operates from 8am to midnight, so you'll be required to work throughout the day, from morning coffee service to late-night drink service.

The ideal candidate will be an experienced bartender with strong communication skills, a proactive attitude, and the ability to multi-task. You'll be trained across all roles in the pub and hotel, giving you the flexibility to support other team members as needed. You'll need to be comfortable using technology for ordering and compliance checks, as well as assisting with hotel guest requests.

Key Responsibilities:Bar & Customer Service:

Bartending:

Serve drinks, prepare cocktails, and offer excellent customer service to both regulars and newcomers, maintaining a friendly and professional atmosphere.

Coffee Service:

Serve coffee and light refreshments in the morning, ensuring the early-opening service runs smoothly for both pub customers and hotel guests.

Customer Assistance:

Provide a high standard of customer service, assisting with guest requests both at the pub and in the hotel, such as offering additional towels, helping with baggage storage, or addressing room-related concerns.

Product Knowledge:

Be knowledgeable about the drinks menu, food options (if applicable), and daily specials to provide informed recommendations to customers.

Hotel Guest Assistance:

Guest Support:

Assist hotel guests with check-in (if required), luggage storage, and any additional room requests. Provide help with any issues guests may have with their rooms or other amenities.

Flexibility:

Be prepared to step into other roles as required, such as helping with guest check-ins, storing luggage, or addressing any immediate issues that arise for hotel guests during your shift.

Cleaning & Maintenance:

Pub Maintenance:

Assist with maintaining a clean and tidy pub environment throughout the day, including wiping down tables, cleaning the bar area, and ensuring the pub is always presentable.

Communal Areas:

Help with maintaining cleanliness in the pub's communal areas, toilets, and general customer areas as needed.

Cellar & Stock Management:

Help manage the cellar, rotate stock, and ensure the bar is well-stocked for both the pub and hotel, ready for service at any time.

Teamwork & Cross-Training:

Cross-Training:

Be open to cross-training across all roles within the pub and hotel to ensure flexibility and provide support where needed, whether that's assisting with cleaning tasks or helping with hotel guest services.

Collaborative Working:

Work closely with other pub and hotel staff to ensure smooth operations during busy and quieter times. A team-first mentality is essential in ensuring all tasks are completed to the highest standard.

Technology & Compliance:

Technology Use:

Be familiar with the technology used for orders, compliance checks, and any internal communication systems (e.g. till systems, ordering systems, guest management).

Compliance Checks:

Assist with completing regular compliance checks for health and safety, cleanliness, and other operational requirements as directed by management.

Other Responsibilities:

Waste Management:

Empty bins, clear tables, and dispose of waste as needed.

Supporting Shifts:

Assist with the preparation and closing of the pub at the start and end of your shift.

Problem-Solving:

Resolve minor issues that arise during your shift, particularly when it comes to guest concerns or operational hiccups, maintaining a calm and positive approach at all times.

Key Requirements:

Experience:

Previous experience as a bartender or in customer service is highly desirable, but not essential. A positive attitude and eagerness to learn are just as important.

Skills:

Strong communication skills with the ability to engage customers and build relationships. Proficiency in using technology (e.g. ordering systems, compliance tools). Excellent multitasking and organizational skills--ability to juggle multiple tasks in a fast-paced environment. High standards of cleanliness and attention to detail. A calm and professional demeanor, especially when addressing customer or guest issues.

Physical Fitness:

Bartending can be physically demanding, requiring you to stand for long periods and carry items such as glasses, bottles, and trays.

Flexibility:

Willingness to learn and adapt to different roles, from bartending to assisting with hotel tasks or cleaning.

Punctuality & Presentation:

Must be punctual for your shifts and maintain a professional appearance at all times. Uniform will be provided and must be worn at all times.

Team Player:

Ability to work well within a team, supporting your colleagues as needed to ensure the smooth running of both the pub and hotel.

Additional Information:

Shift Pattern:

Full-time, shifts will vary. Pub hours are from 8am to midnight. Flexibility with working hours is essential.

Uniform:

Uniform is provided and must be worn at all times during your shift.

Training:

Full training will be provided, including cross-training in all roles within the pub and hotel.

Probation Period:

There will be a 6-month probation period, during which your performance and suitability for the role will be reviewed.

Why Join Us?

This is an exciting opportunity to be part of a vibrant and supportive team in a busy, family-owned pub and hotel environment. As a bartender at The Scottish Stores Pub, you'll have the chance to build relationships with customers, provide excellent service, and assist with hotel guests in a variety of ways. You will also receive cross-training across various roles, which will help you develop a diverse skill set. If you're passionate about hospitality, customer service, and working in a collaborative team, this is the perfect role for you.

Job Type: Full-time

Pay: From 13.00 per hour

Application question(s):

Have you thoroughly read the job description? The Bar role incorporates our hotel guests checking in and dealing with guests, is thi still suitable for you? Do you work well in a team and on your own? Are you currently studying? A minimum of 3 years experience is required, How many years experience do you have? How many hours are you looking for? Are you currently employed, if so what is your notice period. provide detail and current employer
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person