Job Description

Company Overview

Yellowcom is a leading telecommunications company dedicated to helping businesses stay connected through tailored phone systems, broadband, and mobile solutions. Our mission is to make business communications easy and reliable, supported by a team that prioritizes customer experience.

Summary

The Billing & Credit Controller is responsible for ensuring accurate customer billing, timely revenue collection, credit risk management, and maintaining positive customer relationships. Operating within a telecoms/IT environment, the role requires strong analytical skills, an understanding of recurring service billing, telecom tariffs, IT service charges, and subscription-based invoicing models.

Billing Responsibilities

Generate accurate monthly, quarterly, and ad-hoc invoices for telecoms and IT services (e.g., VoIP, SIP, mobile contracts, connectivity, managed services, cloud subscriptions). Manage billing cycles, pricing updates, contract renewals, and pro-rata charges. Reconcile usage files (CDRs), broadband data, mobile billing reports, and supplier invoices (e.g., wholesale telecom carriers). Maintain and update customer billing profiles, tariffs, and service changes in CRM/billing platforms. Investigate and resolve billing discrepancies, credits, or disputes. Ensure compliance with Ofcom, GDPR, and financial audit requirements.

Credit Control Responsibilities

Monitor aged debt and ensure timely collection of outstanding balances. Proactively contact customers via phone/email to resolve overdue accounts. Assess creditworthiness of new customers; perform credit checks and set credit limits. Escalate persistent debt to internal management or external legal/collections agencies. Maintain accurate debtor notes and payment plans. Work with Sales/Account Management to reduce disputes and prevent late payment.

Key Skills & Experience

Essential

Experience in

telecommunications or IT billing

, including usage-based charging and recurring service billing. Strong understanding of

CDRs, tariffs, SIP/VoIP service billing, mobile billing, broadband/leased line billing, and IT managed services

. Previous experience in

credit control and debt management

. Excellent numeracy, accuracy, and data-handling skills. Strong communication skills with the ability to handle sensitive debtor conversations. Proficiency in billing/CRM systems. Ability to work under pressure and meet strict billing deadlines.

Desirable

Knowledge of

Ofcom regulations

and direct debit processes. Experience with supplier portals for mobile, fixed line, or IT service data. Understanding of IT services: Microsoft 365, VoIP licensing, cybersecurity subscriptions. Familiarity with financial reporting and revenue assurance.

What We're Looking For

Highly organised, methodical, and detail-oriented. Confident communicator with strong negotiation skills. Problem-solver who can investigate discrepancies independently. Customer-focused with a professional approach. Takes ownership and works effectively within a team.
If you're ready to make an impact in the telecommunications industry and join a team that values your expertise, we invite you to apply today!

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Referral programme
Work Location: In person