Job Description

Job Overview

We are seeking a dedicated and detail-oriented Block Manager to oversee the daily operations of our residential blocks. The ideal candidate will possess strong administrative skills and a customer-focused mindset, ensuring that all residents receive exceptional service. This role requires effective communication, organisational abilities, and a proactive approach to problem-solving.

KEY TASKS, RESPONSIBILITIES AND ACCOUNTABILTIES

Financial Management -preparing and managing budgets for all relevant blocks, collecting service charges and ground rent, handling financial transactions related to the block and ensuring accurate record-keeping Financial Management - chasing up of arrears and developing relevant processes and procedures to minimise arrears and ensure monies are collected in a timely manner Maintenance, repairs and health and safety - arranging repairs and replacements to common areas and, in collaboration with the Health, Safety and Environment Manager, ensuring the building conforms to all H&S regulations in place. Instructing works to the internal FM team, raising and authorising work orders and ensuring timely completion and accurate billing of works Leaseholder management - Organising and facilitating meetings with leaseholders, contractors, and other stakeholders and ensuring all queries from leaseholders are dealt with in an efficient and effective manner Insurance - ensuring the required insurances are in place, are cost effective and that any claims arising are handled swiftly and in the best interests of all parties Legal compliance - understanding and adhering to leases in place and ensuring all relevant legislation is adhered to. Inspections - carrying out regular inspections of all blocks ensuring corrective actions are responded to Accreditations - keeping all accreditations up to date and undertaking training and ongoing professional development as required

KEY COMPETENCIES AND QUALIFICATIONS:

Qualified to minimum TPI Level 3 or equivalent with a minimum 3 years' relevant experience in a similar role Excellent communication skills with the ability to deal with stakeholders at all levels in a professional manner Excellent organisation skills and ability to deal with competing deadlines appropriately Flexible attitude with a willingness to undertake training, as required and appropriate, and to encourage others within the team to do the same Good understanding of health and safety legislation and appropriate policies and procedures IT literate - using a variety of systems including all Microsoft packages - specifically Excel Strong interpersonal skills and the ability to influence effectively at all levels Smart and presentable, resilient and comfortable working under pressure to hit deadlines. Flexible and able to react positively to issues as they arise Strong team player and collaborator, with a proactive and problem-solving attitude. Occasional travel to apartment blocks as and when required
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Work Location: In person