Job Description

Hybrid with travel to Warrington Office as required.
Competitive
Full time
6 month fixed-term contract
Ready to make an impact?
As a business analyst in our Justice & immigration contracts, your responsibility will be to understand the organisations requirements, identify areas for innovation, and initiate data driven solutions to enhance efficiency and effectiveness. The Business Analyst should support stakeholders to formulate a route from where the business is today, to where it needs to be in the future.
You'll be entrusted to:

• Elicit, validate, prioritise, and document business requirements and translate them into functional, non-functional and technical requirements
• Work with internal development teams to oversee the implementation of new technology and systems
• Engage with internal/external stakeholders through workshops and other methods of interaction to elicit business requirements aligned to business objectives
• Produce refined User Stories & wireframes that validate the needs of the users, and clearly define acceptance criteria for development, QA & UAT
• Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix etc.)
• Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs
• To lead the required implementation of identified business process re-engineering activities, providing information, and generating solutions as determined within the projects.
• Document processes that demonstrate how the data and platform should be used to ensure that the platform is optimised and meets the needs of the business
• Collaborate with internal/external development teams to oversee the implementation of new technology and systems.

Does this sound like you?
You'll be a great fit for this role if you havexe2x80xa6

• Recognised qualification in Business Analytics (ideally BCS certified) with strong experience in business analysis, requirements engineering, and process modelling.
• Skilled at articulating API specifications documents into business requirements
• Confident handling complex data and systems, with solid background in business process application design and technical specifications.
• Proficient in Jira, Visio, Excel and the full Microsoft Office suite.
• Skilled in business process re-engineering, identifying improvements and innovative service delivery solutions.
• Strong presentation, communication, and interpersonal skills, with the ability to engage and influence across all levels.
• Excellent stakeholder management and engagement skills, essential for working effectively across diverse teams and functions.

Discover all you need to keep growing
Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
Because this is a place for you
Our people are integral to everything we do. That's why our benefits are designed to put you first:

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.