Job Description

Overview

We are seeking a motivated and enthusiastic Business Co-Ordinator to be responsible for supporting a range of operational activity within Ditcham Park Enterprises Ltd. This role will support both the Bursar/COO, the Group HR Manager, the Tennis Academy, the Commercial Manager and the Nursery Managers, working autonomously on The Uniform Shop. The role will have a commercially focused lens to the operational activity to ensure maximum potential can be realised on our commercial activities.

Purpose of the Role

The Business Co-Ordinator is responsible for supporting a range of operational activity within DPE Ltd and will support both the Bursar/COO, the Group HR Manager, the Nursery Managers and work autonomously with The Uniform Shop. ?The role will have a commercially focused lens to the operational activity to ensure maximum potential can be realised on our commercial activities.

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Key Responsibilities

The Ditcham Shop

Responsible for the day-to-day operations of uniform sales

Liaise with pre-approved suppliers to negotiate best rates

Liaise with parents, providing excellent customer service

Ensure stock levels are regularly monitored

Undertake termly inventory audits

Support with provision of tennis kit and merchandise for Tennis Academy

Conduct regular cost analysis to maintain optimal profit margins and ensure pricing remains competitive and sustainable

Ensure brand and logo consistency and uniformity in designs

Work in accordance with The Ditcham Shop policy

Identify additional merchandise opportunities to increase the revenue generated by The Uniform Shop

Tennis Academy

Liaise with the Head Coach, the Group HR Manager, the Bursar/COO, our third party accounting team, Altitude, and families - both Ditcham and non-Ditcham - attending or interested in the Tennis Academy

Maintain updated student registers for the Tennis Academy sessions, school holiday camps and tournaments

Create and maintain bookings for Tennis Academy sessions, school holiday camps and tournaments using the booking tool (Ticketsource)

Produce reports as required on attendees, bookings, financials etc

Be the main point of contact for the Tennis Academy, liaising between parents and the Head Coach

Facilitate termly KPI meetings

Organise and evaluate half yearly/yearly customer satisfaction feedback reports

Liaise with IT to ensure timely updates on the Tennis Academy web page and ongoing development of this

Communicate with the Tennis Academy community via email, web page, monthly newsletter, Junior Bulletin

Liaise with the School Marketing Director to ensure marketing activity of key events happens on Instagram and Facebook

Liaise with the School PE Department to facilitate a seamless link between the School and the Tennis Academy

Support LTA- related activities such as policy updates and tournament entry, organisation and communication

Create and update marketing related content for the Tennis Academy such as flyers, welcome packs, etc

Liaise with the School Estates department to ensure facilities and equipment are suitable for Tennis Academy needs

Leverage The Uniform Shop to provide suitable Tennis kit and merchandise

Order additional/replacement equipment as required and within spending authority

Support with other ad hoc activities related to day to day operations or projects to grow the Tennis Academy

Assist in the scheduling of Tennis Academy sessions, particularly ahead of the start of each term or where new sessions are launched

Ditcham Dragonflies

Provide operational HR administration support as required by the Group HR Manager, this may include onboarding activities such as co-ordinating new joiner documentation, employee lifecycle activities such as contractual changes, updating the training log and other ad hoc duties as required

General

You may also be required to provide HR administration support as required by the Group HR Manager in respect to school HR activity, such as scheduling interviews and co-ordinating new joiner documentation

Work with our third party accounting team, Altitude, to circulate monthly management reports

Person Specification

Experience working in a school or people centred organisation

Experience coordinating events and/or in a customer service focused role would be desirable, not essential

Commercial (ideally retail) experience

Essential Skills and Experience

Strong communication and interpersonal skills for collaboration

Excellent organisational skills including the ability to organise and prioritise work, pro-active 'can do' attitude, multitask, meet deadlines and work effectively under pressure

Strong IT skills

Experience in MS Office essential, knowledge of other systems is desirable, e.g. Canva

Must be prepared to undertake training and development, as required, particularly in relation to the introduction of new technology

Excellent level of communication skills including writing skills

To be confident in dealing with members of the public both over the telephone and face-to-face in a calm and responsible way

Ability to present material in an effective and appropriate style for promotion of various activities within the School or DPE Ltd remit

Ability to work with various stakeholders of different levels and interests

Knowledge/Attributes

The ability to handle confidential matters with the utmost discretion

A good sense of humour

Appreciation of the objectives and ethos of an independent school

Team player with flexible approach to people and working arrangements

Friendly and professional approach to parents and other members of the public

An appetite to identify commercial opportunities and pursue them

A motivation to continuously improve delivery

Personal Competencies

Strong communication skills

Good planning and organisational skills

A willingness to work collaboratively

A genuine desire to contribute to the success of a new enterprise

As with all employees, it is the DPE Ltd's responsibility to adhere to and ensure compliance with the Child Safeguarding Policy at all times, thus promoting and safeguarding the welfare of children and young people with whom they come into contact.

If, in the course of carrying out the duties of the post, you become aware of any actual or potential risks to the safety or welfare of children in the School, you must report any concerns to the School's Designated Safeguarding Lead.

This position is subject to an enhanced DBS certificate in the event of a successful application.

In accordance with the Health and Safety at Work Act 1974 all employees have a duty to look after their own and other's health and safety. Ditcham Park Enterprises Ltd is an Equal Opportunity Employer.

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Discounted or free food Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person

Application deadline: 30/06/2025
Reference ID: DPE_BC
Expected start date: 01/08/2025