Job Description

Role Info - Business Development Executive

Salary - 24,000 - 26,000 per annum, depending on experience Location - 24 The Point, Rockingham Road, Market Harborough, LE16 7QU Location - Office/Hybrid (Post Probation) Contract - Full time permanent (37.5 hours per week) Contact - miriam.jose@welcomm.co.uk or 0800 064 64 64

About Us

At Welcomm Communications, we're more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we're in the business of helping businesses connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business.

We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2's Business Partner of the Year for six consecutive years--an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.

Our core values drive everything we do:

People First: We take care of our people; the rest takes care of itself. Innovation: We drive progress using technology and creativity. Collaboration: We achieve more by working together. Trust (Integrity): We demonstrate integrity, through actions, not just words
We are Welcomm.

Role Purpose

As a Business Development Executive, your role is to help Welcomm grow by finding new potential customers. You'll do this through proactive research, outreach, and phone calls, aiming to understand customer needs in order to set up valuable meetings for the Business Development Managers.

Role Responsibilities

Proactively research and identify potential business opportunities. Initiate contact with prospective customers, making smart use of various channels, including cold calling, email marketing and social media. Assess the needs and pain points of potential customers, facilitating the BDMs alignment of Welcomm's service offerings with customer expectations. Effectively present Welcomm's value proposition to spark interest and encourage customers to learn more about our services. Convert new business leads into high-quality genuine appointments for the BDMs. Collaborate with BDMs to ensure meetings are well-prepared, providing them with relevant insights and background information from the initial need find. Document customer contact updating The Layer, CRM system, to facilitate future opportunities. Maintain a positive attitude and persevere in the face of challenges, using setbacks as opportunities to develop new skills and improve performance. Establish and nurture strong relationships with potential customers, positioning Welcomm as their first choice when existing contracts are expiring, and they are looking for new solutions.

Education and Skills/Qualifications

English and Maths GCSE (Essential) Proficient in Microsoft Suite (Essential) Great active listening skills. Experience in a customer facing role, i.e. customer service, retail or hospitality (Beneficial) Experience in telesales and cold calling (Beneficial)

Personal Attributes

Passionate about customer support. Strong communicator. Resilient - navigate challenges with determination, viewing obstacles as learning opportunities. Detail-orientated with a high level of organisation. Patience - persistent but not belligerent.

What We Offer

Competitive salary. Quarterly paid uncapped commission structure. An enhanced annual leave entitlement. The option to buy or sell days. Employee recognition events, awards, and incentives. Paid volunteering day. Hybrid working (post probation). Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP). Retail and hospitality discounts through Perkbox. Partner discounts through O2 Open

Interview Process

Our team will carefully review your CV to ensure it matches the requirements for the role. If your CV matches our requirements, our Recruitment and Learning Specialist will give you a call to chat about the role, your experience, and answer any questions you might have.

Please Note

We embrace diversity and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are committed to providing reasonable adjustments throughout our application and interview process to ensure you can showcase your best self.

We prioritise our employees' well-being and recognise the importance of a healthy work-life balance. We offer flexible working patterns and alternatives to full-time work, and we are dedicated to finding the best solution that fits your lifestyle and needs.

Disclosure and barring (DBS) check

As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees.

Note to Recruitment Agencies

We truly appreciate your interest in assisting us, but at this time, we are focusing on direct applications and managing our recruitment process in-house. Thank you for your understanding and cooperation.

If you have any questions, please contact our Recruitment and Learning Specialist directly at miriam.jose@welcomm.co.uk

Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Additional pay:

Commission pay
Benefits:

Additional leave Bereavement leave Company events Company pension Free parking Health & wellbeing programme On-site parking Paid volunteer time Sick pay
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Market Harborough LE16 7QU: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/07/2025
Reference ID: Business Development Executive