Job Description

Telemarketing Job Purpose

Make sales and market products and services by phone, answer incoming customer calls and make outgoing sales calls, maintain thorough understanding of products and services, process sales, meet sales goals.

Telemarketing Job Duties

Takes incoming customer calls, processes sales, and accepts payment for products and services Makes outgoing customer calls or cold calls in order to sell products and services Answers questions about product specifications and pricing Upsells customers to larger products, more extensive packages, or higher priced services Explains product pricing and negotiates bulk or package pricing Accurately and efficiently enters customer information into company databases for mailing and billing purposes Processes credit card payments and troubleshoots any issues that may arise Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches Assists sales colleagues with arranging meetings and sales calls with customers Contacts customers in response to correspondence or feedback Monitors order status to ensure that clients receive orders in a timely manner Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops May specialise in inbound or outbound telemarketing or in sales for a particular industry

Qualifications

Strong English communication skills, both verbal and written Proven experience in B2B sales and telemarketing Proficiency in Salesforce and other CRM software Ability to engage effectively with clients and build relationships Knowledge of Spanish is a plus, enhancing communication with diverse clients Demonstrated ability to meet sales targets and drive business growth
Job Types: Part-time, Commission

Pay: From 13.00 per hour

Additional pay:

Bonus scheme Commission pay Performance bonus
Benefits:

Casual dress Employee discount On-site parking Work from home
Schedule:

8 hour shift
Ability to commute/relocate:

Norton Canes, WS11 9PU: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (preferred)
Work Location: Hybrid remote in Norton Canes, WS11 9PU

Reference ID: Marketing Executive