Job Description

Business Development Manager

Salary - 30,000-36,000 (depending on experience) Location - 24 The Point Rockingham Road, Market Harborough, LE16 7QU Contract - miriam.jose@welcomm.co.uk Location - Office/Hybrid (post induction) Contract - Full time permanent (37.5 hours per week) Please note: We are unable to offer visa sponsorship for this position. Applicants must have the right to work.

About Us

At Welcomm Communications, we're more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we're in the business of helping business connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business.

We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2's Business Partner of the Year for six consecutive years--an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.

Our core values drive everything we do:

Trust (Integrity)

: We prioritise honesty, transparency, and ethical decision-making.

Innovation

: We embrace a growth mindset, excel in problem-solving, remove blockers, and seek new opportunities.

People First

: We value empathy, emotional intelligence, and prioritise building strong relationships.

Collaboration

: We foster inclusivity, strong communication, and work to break down silos.

Role Purpose

As a Business Development Manager at Welcomm, you'll play a pivotal role in driving growth by identifying, nurturing, and converting new business opportunities. You'll be responsible for building a high-quality pipeline through a mix of self-generated activity and qualified appointments provided by our dedicated telesales team. Your ability to understand customer challenges and position tailored technology solutions will be key to delivering long-term value and revenue.

Role Responsibilities

Proactively build and manage your own pipeline through outbound activity including cold calling, email outreach, LinkedIn engagement, and networking. Simultaneously, work closely with our Business Development Executives (BDEs) to follow up on qualified leads and appointments they generate. Assess customer needs and pain points to shape tailored sales strategies. Prepare thoroughly for meetings, leveraging insights from initial discovery and collaborating with BDEs when leads are handed over. Deliver compelling presentations that clearly articulate Welcomm's value proposition across our technology portfolio. Build trust and rapport with prospects to position Welcomm as their preferred partner when contracts are up for renewal. Conduct face-to-face and virtual meetings to understand customer requirements and present appropriate solutions. Work with product specialists to ensure technical accuracy and relevance. Collaborate with Sales Admin to produce accurate and competitive quotes aligned with customer expectations. Liaise with internal teams throughout the pre- and post-sales process to ensure seamless delivery and customer satisfaction. Maintain detailed and accurate records of all customer interactions, pipeline activity, and sales progress in our CRM system to support forecasting, compliance, and future engagement. Consistently work towards defined KPIs to ensure sufficient levels of outbound activity, lead generation, and CRM hygiene. Maintain a strong focus on achieving monthly and quarterly sales targets, with support and guidance from the Head of Business Development. Negotiate and close deals that maximise gross profit. Oversee onboarding and manage the account for 12 months post-sale to ensure retention and identify upsell opportunities. Engage in coaching sessions (CQM/MQM), embrace feedback, and apply new tactics to improve performance. Work with the Head of Business Development to shape a personal development plan and pursue ongoing learning Contribute to a positive team environment, supporting colleagues and new starters when needed.

Education and Skills/Qualifications

Full, clean UK Driving Licence Proven experience in B2B sales Minimum 2 years in a Business Development role (preferred but not essential) Comfortable with cold calling and outbound prospecting Strong communication and presentation skills Proficient in Microsoft Office and CRM systems Experience in face-to-face and virtual sales meetings Degree in Business or related field (preferred but not essential)

Personal Attributes

Passionate and driven with a hunter mentality Resilient and adaptable in a fast-paced environment Charismatic and confident communicator High integrity and genuine care for customer outcomes Empathetic and team-oriented

What We Offer

Competitive salary. Car allowance. Quarterly paid commission structure. An enhanced annual leave entitlement with the option to buy or sell days. Employee recognition events, awards, and incentives. Paid volunteering day. Hybrid working (post induction). Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP). Retail and hospitality discounts through Perkbox.

Please Note

We embrace diversity and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are committed to providing reasonable adjustments throughout our application and interview process to ensure you can showcase your best self.

We prioritise our employees' well-being and recognise the importance of a healthy work-life balance. We offer flexible working patterns and alternatives to full-time work, and we are dedicated to finding the best solution that fits your lifestyle and needs.

Disclosure and barring (DBS) check

As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees.

Note to Recruitment Agencies

We truly appreciate your interest in assisting us, but at this time, we are focusing on direct applications and managing our recruitment process in-house. Thank you for your understanding and cooperation.

Job Types: Full-time, Permanent

Pay: 30,000.00-36,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension On-site parking Paid volunteer time
Ability to commute/relocate:

Market Harborough LE16 7QU: reliably commute or plan to relocate before starting work (required)
Experience:

Business Development Sales: 2 years (preferred)
Licence/Certification:

Clean UK Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person