Job Description

Role:

Business Logistics Executive

Location:

Huddersfield (Birkby Grange)

Salary:

24,570 per annum

Hours

: Monday - Friday (39.5 hours per week)

About Ello Group

At Ello Group, we transform customer engagement and loyalty through innovative solutions. Our team drives this mission, and we seek a meticulous and proactive Business Logistics Executive to deliver exceptional service to our clients.

Role Purpose

As a Business Logistics Executive, you will:

Manage end-to-end logistics processes, supporting our Sales teams. Ensure attention to detail and commitment to quality in all tasks. Contribute to providing world-class service to our customers.

Why Join Ello Group?

We value our employees and offer a comprehensive benefits package to support your well-being and personal development. Our perks include:

Health & Wellbeing: Access to BHSF healthcare scheme and support for various life events. Work-Life Balance: Generous 30-day holiday allowance (plus Bank Holidays), 2 weeks work-from-anywhere, and 2 weeks pawternity leave. Growth Opportunities: 250 annual allowance for learning new skills or experiences, Annual Growth Day, and Charity Day. Employee Discounts: Free memberships to tastecard, Gourmet Society, and Coffee Club, along with discounts on dining, entertainment, and more. Financial Support: Interest-free loans for tech and travel expenses.
Want to know more about us? Follow our Instagram page, @life_at_ello.

Key Responsibilities

Client Support:

Assist commercial teams with client promotional duties and correspondence.

Order Management:

Review client orders, create invoices, and handle client queries promptly.

Documentation:

Ensure all contractual paperwork is completed and stored according to company procedures.

Communication:

Monitor and action internal and external communication channels in a timely manner.

Operational Support:

Provide operational support for Ello products as required.

Stock Management

: Assist colleagues with stock management within the department.

Shipping Coordination:

Book and track items with various postal and courier services, providing feedback to stakeholders and customers.

Fulfilment Requirements:

Complete fulfilment requirements for each Ello brand and sales channel.

Outbound Contact:

Engage with members and clients as needed to facilitate smooth sales and operational flow.

Process Improvement:

Identify and suggest process improvements to enhance workflow efficiency.

Compliance

: Ensure adherence to ISO 27001:2022, BS 10012:2017, ISO 50001:2018, and ISO 22301:2019 standards.

Team Collaboration:

Work as an agile team member, adapting to the changing needs of the business and collaborating across departments.

Stakeholder Management

Promotion Testing:

Participate in testing new promotions and additions to web platforms, providing feedback to relevant stakeholders.

Procedure Adherence:

Follow established procedures for all sales, logistics, and fulfilment requests, adhering to agreed Key Performance Indicators.

Communication

: Establish and maintain effective communication with stakeholders across the business, providing updates and feedback as necessary.

Issue Identification

: Identify and address potential issues or barriers to service for external customers.

Personal Development

Team Collaboration:

Work cooperatively and collaboratively within the team, adapting to changing requirements.

Performance Reviews:

Attend monthly 1-1 meetings with your line manager to agree on objectives, development needs, and performance reflections.

Skill Development:

Continue to develop your skills and adapt to the evolving needs of the department.

Goal Achievement:

Strive to achieve and exceed personal and team targets set by the Head of Department.

Positive Attitude:

Maintain a professional and approachable attitude, contributing to a positive working environment.

Health, Safety & Risk Management

Housekeeping:

Ensure a good standard of general housekeeping within the team's environment, adhering to health and safety rules and regulations.

Reporting:

Report and address health and safety concerns in a timely manner.

Machinery Handling:

Safely handle any machinery used in the logistics process.

How to Apply

If you're ready to contribute to a dynamic team and play a key role in our logistics operations, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience and why you're a perfect fit for this role.

Ello Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Sick pay Store discount
Schedule:

Monday to Friday
Work Location: In person

Reference ID: LE1