Job Description

Are you experienced in business administration or support roles and seeking a new challenge

? If so, we have an exciting opportunity for you to join the SWR family in our Business Support Department!

As a key member of our team, you'll enjoy interacting with people both internally and externally. Strong communication and interpersonal skills are essential. You'll also need to be confident with Microsoft 365 software, possess good numeracy and literacy skills, and have experience working with CRM platforms.

Here at SWR we go beyond for our customers, colleagues, and community, in everything we do, every day. We're a vibrant and growing business with a vision to be trusted as a company that prioritises people over profit, delivering beyond expectations, every time. As an Investors in People Gold accredited business, we have a fantastic team of 45 who work across our 4 business divisions: Doors & Awnings, Wire Rope, Garage Door Spares and Balustrade.

Some of your key responsibilities would include:

Processing Sales and Purchase Orders:

Ensure smooth and accurate order processing.

Customer and Supplier Queries:

Handle and resolve queries received via email and telephone.

Documentation:

Produce necessary paperwork, including pick lists, certification, and export documents.

General Support:

Assist with other business support tasks as needed.

...and just as importantly, we look for these Personal Qualities

Solution-Oriented:

Always looking for ways to exceed customer expectations.

Adaptable:

Willing to go beyond the day job.

Reliable Team Player:

Understands the value of teamwork.

Attention to Detail:

Committed to maintaining high-quality standards.

What's on offer?

Competitive Salary:

Up to 27,500 per year, depending on experience.

Work-Life Balance:

37.5 hours per week, 8:30am-5:00pm Monday to Thursday, 4:00pm finish on Fridays (please note, this role is office-based)

Generous Leave:

25 days annual leave plus Bank Holidays, with the option to buy or sell up to 5 days after the probation period.

Profit Share Scheme:

Pro-rata after 6 months of service.

Long Service Awards:

Extra day's holiday for every 5 years worked.

Christmas Shutdown:

Enjoy a break during the festive season.

Convenient Parking:

Free on-site parking.

Pension:

Auto-enrolment pension scheme.

Employee Assistance:

Free employee assistance programme.

Career Growth:

Great progression opportunities.

Social Events:

Regular social events to foster team spirit.

Eye Care:

Vouchers through Specsavers.

Cycle to Work Scheme:

Promote a healthy lifestyle.
Job Type: Full-time

Pay: 25,000.00-27,500.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking Profit sharing
Application question(s):

Are you able to work from our head office in Hemel Hempstead Monday-Friday, and within a 30 minute commute?
Education:

GCSE or equivalent (preferred)
Experience:

Administrative: 3 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Business Support Assistant - SWR Group
Expected start date: 20/08/2025