Job Description

Force
Hertfordshire Constabulary
HIDDEN - Role Type
Police Staff
Contract Duration
Permanent
Contract Type
Full Time
Department
Cameras Tickets & Collisions
Location
Stevenage
Grade
A2
Salary
23,748

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.


Hours / Week
37
Closing Date
01/06/2025, 23:55

INTRODUCTION

An exciting opportunity has arisen to join our Camera, Tickets & Collisions Unit as a Business Support Assistant (BSA) working at Stevenage Police Station.

ABOUT CTC (Cameras, Ticket & Collisions)

CTC is responsible for the administration of speed enforcement on the roads across Bedfordshire, Cambridgeshire and Hertfordshire, through fixed and mobile speed, and red light cameras, processing tickets for endorsable and non-endorsable offences and the administration of traffic offence reports. CTC is also responsible for the administration of all road traffic collisions across the three counties.


The unit prosecutes first hearing guilty pleas for traffic offences as well as preparing road traffic offence files for court, investigating some camera offences and collisions, as well as assisting the public with enquiries and insurance claims.


The unit's main role is to increase road safety, working with the Road Policing Unit and local partners, to change attitudes and behaviour on the roads, ultimately saving lives and reducing crime.

THE ROLE

The main purpose of the role is to provide administrative support to enable the efficient provision of service and to contribute to the vision, purpose, and values of Hertfordshire Constabulary.

Key Responsibilities:

Dealing with a range of enquiries, some complex, either in written form, personal contact or by telephone or webchat Providing information to members of the public Liaising with outside organisations and suppliers both internal and external Effectively operating computer-based systems Providing a broad range of administrative support

This role has a secondary element, which is to support the wider CTC and therefore, the post holder as well as their team members may be required to undertake various other administrative tasks.

Experience & Qualifications:

You will need effective verbal and written communications skills to carry out this role. You will be a confident individual who has excellent attention to detail with a positive and flexible approach to working.

Experience in the /use of IT and a good working knowledge of word processing, spreadsheets, and databases Experience in working in an administrative role Experience in operating a range of office equipment The ability to demonstrate excellent customer service

Hours of work:

Full- time 37 hours per week, Monday to Thursday 0800 - 1600 and Friday 08:00 - 15:30.


On occasion the post holder may also be required to travel within the Tri-Force area to attend meetings and training. As such possession of a valid UK driving licence would be an advantage. These additional working and travel requirements may be negotiable and will be reimbursed in line with Force Policy.


The successful candidate will be employed by Hertfordshire Police. The role is office based at Stevenage Police Station (no parking facilities).

Benefits:

In addition to a progressive salary there are many other benefits to being a police staff member including:

Opportunity to join a great local authority pension scheme In-house training and career development opportunities across the wider police departmental portfolio Access to an Employee Assist Programme that provide access to a health & wellbeing provision 24 hours a day 7 days a week Opportunity to join the Blue Light card scheme where you can get discounts of travel, clothing, food and much more

What To Include In Your Application

Please ensure you submit an expression of interest (max 500 words) covering minimum entry requirements.

VETTING

Applicants must hold or be prepared to undergo force vetting, before taking up the post. Please be aware the Police Corporate Vetting Unit will undertake vetting on successful candidates, which will include financial checks.

FOR FURTHER INFORMATION

For further information about this role please contact Karen.Senior@herts.police.uk

Additional Information

All internal applicants

must

have successfully completed their probationary period to apply for this role.


Internal applicants within Hertfordshire Constabulary, should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.


This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Please see attached role profile for guidance. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer.

As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish.

If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the 'Offer an Interview Scheme'.

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

Why work for Hertfordshire Constabulary?

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.


If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's lives, variety and the chance to broaden your experience, then we are the force for you.

Benefits include:

Access to the local government pension scheme (police staff) or Police pension scheme (Police officers) including career average, employer contributions and death in service. Paid leave days depending on force and length of service (police staff - 24 to 33 days, police officers 22 to 30 days). Paid sick leave of six months full pay and six months half pay (depending on service). Occupational maternity, adoption, and paternity pay (dependent on service). Carers and discretionary leave. Flexible working arrangements including compressed hours, flexible shifts, job share, annualised hours and agile working (depending on role requirements). Gym facilities, weekly yoga classes, exercise classes, squash facilities, exercise space etc. are available (depending on location). Each force has its own sports or sports and social club, offering discounts, trips, and events. Cycle to Work scheme. Access to Blue Light Card providing discounts to Emergency Services on the high street and online. Access to Police Mutual providing financial support including savings plans, insurance, breakdown cover, loans and independent financial advice. Employee Assistance Programme. Various support groups including Black and Minority Ethnic (BME) Support Group, Christian Police Association (CPA), Disability Awareness Network (DAWN), Lesbian, gay, bi-sexual & transgender (LGBT), Menopause Action Group, Police Chaplains. Access to a Trade Union (UNISON)/Staff Association (Federation). The Backup Buddy Police Support app is designed to help with mental health issues and gives practical advice and support as well as a range of podcasts. Opportunities for development and further study including Further You Talent Management, Be You BCH Senior Leadership Programme, and supervisory leadership workshops.

Equality, Diversity and Inclusion

We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.


All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.



Disability confident leader logo

Flexible Working

All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory Lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and Safeguarding

We are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Useful information before you commence an application

You will require the following detail to complete this application form:

National Insurance Number

Identification Detail e.g.

passport

Address information including proof

Referee information

Full employment history including dates and any qualifications you may have attained.

You will also be requested to provide photos of any visible tattoos you have.

If the role requires you to drive you will also be required to upload details from your full driving license including photos.