Job Description

Job Introduction

Do you have attention to detail with the ability to work in a fast-paced and dynamic environment?


In Adult Services we support people with their social care needs. Our services are wide reaching, and we're focused on putting the people who use them at the heart of what we do.


We're seeking a full time Business Support Administrator within our busy Business Support Hub for Adult Services.


You'll have experience in the delivery of effective and professional business administration to operational services, whilst providing the highest customer service at all times.


You'll have excellent interpersonal, organisational, and planning skills, with a positive 'can do' attitude and flexibility.

This is a site-based role.

Interviews for this role will be held on 10 and 11 July.

Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk


Role Responsibilities
Act as an initial point of contact for Adult and Neighbourhood Services, providing highly effective and efficient business support in accordance with approved processes. Responding to immediate demands, identifying need for on-ward referral (to colleagues such as ASB or Housing officers) and coordinating appointments. Working flexibly and understanding where Business Support processes fit within legislation to meet statutory obligations and timescales as well as delivering excellent customer service. Organise the sourcing and collation of highly sensitive, complex confidential information for colleagues and senior management, compiling data and information to ensure accurate records are maintained. Acting with tact and discretion when managing all contacts and communications, from a wide range of stakeholders including councillors, colleagues, partner agencies, tenants, and members of the public. Undertake administrative tasks including tasks such as managing service contacts through a variety of routes, maintaining spreadsheets, this may include arranging appointments, updating electronic information systems, processing freedom of information enquiries, preparing case files, compiling, and disseminating information, completing financial tasks, reporting repairs, and responding to queries and any further delegated or required tasks or duties. Ensuring these tasks are completed to a consistently high standard within the agreed timescale whilst maintaining strict confidentiality. Provide guidance and support to Business Support and Housing Apprentices, supporting their development and building of skills. Work flexibly to support Adult and Neighbourhood Services as required taking on tasks and responsibilities as required to meet service need. This will include arranging and preparing for meetings, taking accurate and concise minutes and action points. Support Neighbourhoods Services this may include giving comprehensive advice and assistance to people so that they can access appropriate services, including advice regarding anti-social behaviour, moving home and other tenancy issues, including ensuring cases of ASB and nuisance are recorded accurately to support enforcement action. Utilise sound IT capabilities to organise and manage complex data, using knowledge to problem solve and respond to complex demands. Complete financial transactions in accordance with the Council's finance procedures including the use of the Council's electronic finance system. This includes ensuring people can pay rent and ensuring key data and systems are accurately maintained to facilitate accurate reporting.

Ideal Candidate
Level 3 Business Administration qualification or equivalent relevant experience. Minimum 1 years' experience of business support, including experience of working within complex, fast paced environments, or relevant experience. Excellent verbal and written communication skills which incorporate ability to take complex minutes, report writing and data analysis and presentation. Excellent IT skills, with demonstrable competence in data analysis and presentation, excel, word, PowerPoint, and ability to quickly and confidently learn and utilise a variety of different IT systems. Ability to exercise sound judgement to prioritise and manage workload appropriately.

Should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you and BPSS referencing.


For this role, the candidate is required to have a full UK driving licence, along with access to a vehicle. Evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.


About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.


We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.


We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.


We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.


If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
Package Description

In addition to your salary, we offer a range of benefits including:

Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year. Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available. A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy. Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel. Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles. Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes


Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.