Job Description

Cheshire West and Chester Council are looking to recruit a full time Business Support Assistant to liaise with schools and families as part of the Special Educational Needs Team.



We are looking for candidates with experienced in customer service to help and support families to navigate through the SEND systems.

Organisation

Cheshire West and Chester Council

Location

Ellesmere Port

Job Category

Customer Services, Education

Grade

CWAC NJC - Grade 4

Salary Min

25,185 per annum

Salary Max

25,989 per annum

Hours per week

37

Weeks per year

52.143

Employment Type

Permanent

Closing Date

09/11/2025

Ref No

W4174

Documents

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.



We're seeking a customer focused individual to join our Special Educational Needs (SEN) team to provide communications support over the telephone or email. Our SEN team works to provide support to parents, carers and schools to ensure that our children receive the right support depending on their needs.



We're looking for an individual who has an empathetic and pro-active approach to supporting customers in their SEN journey. You should have experience of providing customer support, and have excellent communication and organisational skills. Administration skills, record keeping and application of case management system are essential. This role will be primarily focused on how to navigate the SEND system - we'll provide full training on SEN matters and legislation, although some knowledge of this area would be an advantage.



For an informal discussion about this position please contact Stuart Peach, Communication Officer via email -stuart.peach@cheshirewestandchester.gov.uk



To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk



No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!



Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.



Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of 12.60 per hour for all contracted hours.



For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.