Job Description

About the Role

We are seeking a reliable and highly organised

Business Support Assistant

to join the Children's Services team. This is a full-time role (37 hours per week) providing essential administrative and business support to social work teams, helping ensure the effective delivery of services that make a difference in the lives of children and families.

The role will involve supporting colleagues both in the office and agilely, with an initial training period of approximately 6 weeks on-site in Usk. The successful candidate will bring excellent IT skills, strong attention to detail, and a commitment to providing a professional service.

Key Responsibilities

Administration

Manage incoming and outgoing correspondence (letters, emails, mail merges, calls). File management of both paper and electronic records, ensuring accuracy and confidentiality. Support with Data Protection Subject Access Requests (DSARs). Provide accurate minute-taking for meetings (including occasional travel). General administration including photocopying, scanning, printing, booking rooms, travel, and accommodation. Diary management, scheduling, and issuing meeting invitations. Maintain office supplies and stock control. Conduct file audits to ensure compliance and accuracy.

Finance

Manage petty cash and record transactions in line with procedures. Monitor and record cash expenditure across the service.

Communication & Customer Service

Act as first point of contact for safeguarding referrals, messages, and general enquiries. Build positive relationships with colleagues, service users, and external partners. Provide support for Digital Champion meetings and cascade information to the team. Handle customer feedback and support service improvement.

Data & Systems

Maintain accurate records on internal systems (e.g., PLANT database). Support social work teams in using systems and troubleshoot issues. Create, update, and close cases on the system, maintaining high data quality. Validate and produce reports to support performance and national measures.

Human Resources & Team Support

Provide administrative support for appraisals, team meetings, and recruitment. Assist with onboarding new starters and maintaining HR records. Support staff training, particularly in systems use and processes.

Ideal Candidate Profile

Essential Skills & Experience

Exceptional IT literacy and confidence with data systems. Minimum of 6 GCSEs (or equivalent) at Grade C or above. Experience working in an administrative/business support environment. Strong organisational skills with the ability to manage deadlines. Excellent written and verbal communication skills. Ability to build strong working relationships with professionalism and confidentiality. Flexible approach, able to work independently and as part of a team. Awareness of safeguarding practices, confidentiality, and data protection.

Desirable

Experience of minute-taking. Experience of managing data systems and producing reports/statistics. Previous experience supporting Children's Services or Social Care teams.

Working Hours & Location

37 hours per week Monday to Thursday: 9am - 5pm Friday: 9am - 4.30pm Location: Usk (initial training approx. 6 weeks in office), with agile working thereafter.

Pre-Employment Requirements

Standard DBS check (Children and Barred List). Two satisfactory employment references.

Why Join?

Play an important role in supporting services that make a real difference for children and families. Develop your skills within a professional and supportive business support team. Opportunity to build valuable experience across administration, data, and service support.

How to Apply

If you are an organised and motivated individual with strong IT and administrative skills, click

'Apply Now'

on this job advert

OR

Send your CV directly to:

adarsh.thomas@centurionstaunch.co.uk

Privacy Assurance

We take your privacy seriously and are committed to protecting your personal data. All information provided during the application process will be managed in strict accordance with GDPR regulations.

Reference ID:

OR14322

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 24 weeks

Pay: 13.69 per hour

Expected hours: 37 per week

Language:

* English (preferred)