Job Description

About The Role
Working Hours: 35 Hours Per Week
Contract Type: Permanent, Full-Time
Closing Date: 30 January 2026
Closing time: 11.59pm
Interview Method: Face to Face
This Role is Subject to:
Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship
2 References - where possible we require 3 years' history.
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed . We have a policy on the Employment of Ex-Offenders and it is available upon request
An exciting opportunity has arisen for a Business Support Officer (Level 2) to provide a dedicated business support function to the Advice and Guidance Service Team, which is part of Children's Directorate based in Abraham Moss Adult Learning Centre, Crumpsall, Manchester.
The main duties of the role:

• Provide support to ManagementSocial Workers and contribute to the accurate production of data/relevant information required for statutory and non-statutory means.
• Using initiative to resolve queries within agreed timescales and to a high standard as it has a direct impact on the lives of children, young people and their families.
• Attention to detail is key, be able to prioritise your work, manage your time and be able to adhere to strict deadlines and follow procedures.
• Administration and minuting/recording of actions of Domestic Abuse Child Concern Meetings.

For an informal discussion, please contact the hiring manager, Gillian Kearney, at gillian.kearney@manchester.gov.uk to arrange a convenient time to discuss the role.
About the Candidate
Essential requirements for the role:
We are looking to recruit a highly organised individual who will be expected to provide confidential, accurate and timely administrative duties to the fast paced operational team and contribute to the accurate production of data/relevant information required for statutory and non-statutory means.
You should possess commitment to team working, be proactive in your work ethic, be able to manage your own workload and work to deadlines. You will also be expected to show initiative, be responsive and flexible to meet to the needs of the Service.
The successful candidate will need to demonstrate a high level of expertise in minute taking, have knowledge and an excellent understanding of IT packages including Microsoft with good keyboard and analytical skills to support with data collection. You will need to be able to use your initiative to resolve queries within agreed timescales and to a high standard as this has a direct impact on the lives of children, young people and their families.
The post holder will also need to be an effective communicator with good written skills which would support them in communicating with internal and external partners.
About Us
We are the local council for one of the UK's most vibrant and diverse cities.
Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.
is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we're not afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from black, Asian, and minority ethnic communities, disabled people and young people.
Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our

can be accessed through the "Accessibility tools" button at the top of our . This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us
We're a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability- friendly.

For more information about the role or any adjustments, email .
What we will need from you if you're successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for. As a guide, these checks may include:

• Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK.
• References: We'll require references from your current and previous employer(s).
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.

Skills Required