Job Description

Totally Delicious are always looking for people to join our passionate team and we strive to deliver an exceptional guest experience within all areas of the workplace, whilst ensuring that all company, branding and procedures are adhered to. Totally Delicious have three sites on The Trentham Estate.

Title: Full Time Food and Beverage General Manager

Salary: 32,000 - 35,000 per annum

Hours: 40 hours per week - fully flexible and available for weekends

Location: Totally Delicious Tearooms - Trentham Estate

Reporting to: Site Manager

What Totally Delicious are looking for?

Do you have a natural gift for hospitality and a real passion for food and drink? Are you a motivated hospitality professional ready to step into a leadership? If so, Totally Delicious are on the lookout for an ambitious

General Manager (GM)

who thrives on delivering exceptional guest experiences and supporting smooth day-to-day operations.

Being a GM is demanding yet rewarding and our Totally Delicious Team make it so much more than "just a job". Day to Day running of a busy Tearooms is first and foremost yet we are always keen to hear about new ideas and for you to add touches of your personality to Totally Delicious plus ensuring your Team and customers have the best day, every day.

Also, as General Manager, you will set the standard and lead by example; hence a great eye for detail is an absolute must. You will strive to motivate and lead the team forward with passion and commitment to provide excellent customer service with a hands-on approach.

This role is essential for creating an exceptional customer experience and driving business growth.

This role is based in Totally Delicious Tearooms which is in The Italian Gardens, Trentham Estate.

As a Totally Delicious General Manager you'll:

Care about finding, growing and engaging your team Be accountable for running all aspects of The Tearooms Be passionate about doing the right thing for your staff and your customers Dream big and think differently about new ways to increase sales and growth Celebrate and create a buzz by sharing enjoyable experiences

Key Areas of Responsibility of General Manager:

Have fantastic communication skills on all levels To be an ambassador for our values

HEART

Honesty, Enthusiasm, Attitude, Respect and Teamwork

Lead, motivate and inspire the Team and Supervisors Excellent customer service Support the management team in effectively running the daily operation Supporting the Site Manager in leading day-to-day operations across the site Coaching and motivating the team to deliver outstanding service Managing shift performance, from pre-service briefs to closing checks Handling ordering, stock rotation, and supplier coordination Ensure team have clear objectives Ensuring all daily tasks are completed Upholding standards and cleanliness throughout the site Support management with training of the team to the legal requirements of Health and Safety Show a positive attitude Introduce business solutions and ideas - we love listening and implementing positivity

Duties and Responsibilities:

Operational Management

Assist in the overseeing of day-to-day operations, ensuring smooth functioning of the coffee shop.

Be responsible for the preparation and presentation of food and beverage to meet quality standards.

Develop and implement standard operating procedures (SOPs) to enhance efficiency.

Assist in managing inventory, ordering, and stock control to meet customer demand.

Ensure compliance with health and safety regulations, sanitary practices, and food handling standards.

Mange cash register, safe and transaction accurately, including opening and closing procedures.

Customer Service

Foster and create a welcoming and friendly atmosphere for customers, ensuring their satisfaction.

Ensure exceptional customer service is provided by all staff members.

Handle customer inquiries, complaints, and requests in a professional manner.

Quality Control

Maintain the highest standards for food and drink while ensuring company specs are followed by all staff members.

Conduct regular quality checks to identify and address and issues promptly.

Administrative Tasks

Assist in administrative duties, such as rota scheduling, payroll, and reporting.

Maintaining accurate records of sales, inventory, and employee performance.

Monitor sales performance and set targets to maximize revenue, identify trends and suggest improvements to your line manager.

Collaborate with the marketing team to implement promotional campaigns and initiatives.

Financial Management

Monitor financial performance and implement cost control measures.

Analyse financial reports and take appropriate actions to improve profitability.

Quality Assurance

Ensure the quality and consistency of all F&B served

Maintain cleanliness and hygiene standards throughout

Conduct regular inspections to identify areas for improvement and implement necessary changes

Staff Management

Assist in scheduling and organise shifts to ensure adequate coverage during peak hours if required by your line manager.

Provide ongoing coaching and performance feedback to staff members.

Qualifications and Skills

At least 1 years' experience in hospitality management.

Proven experience as a General Manager or in a similar leadership role in the food and beverage industry.

Strong leadership and team management skills.

Excellent communication and interpretation skills

Sound knowledge of hospitality operations, including barista skills some food preparation skills.

Ability to work under pressure and handle challenging situations.

Strong business acumen and financial management skills.

Familiar with POS systems, inventory management, and Microsoft Office Suite.

What we love:

Proven Experience:

You've held supervisory or assistant management roles in hospitality, with a solid understanding of both front-of-house and bar operations.

Operational Know-How:

From opening and closing procedures to rota planning and stock control, you keep things running like clockwork.

Leadership Skills:

You can lead by example, support team development, and step up with confidence when the GM is away.

Customer-Focused:

You naturally build rapport with guests and know how to create a warm, memorable experience every time.

Eye for Detail:

Clean sites, well-executed service, and attention to standards are second nature.

Our great Company perks include

Complimentary lunch and drink whilst on shift

25% staff discount in all our venues including Tea Rooms, Lakeside and The Crepe and Waffle House

Free on-site parking Day time operational hours Amazing location Opportunity to work extra hours at events
We invest in our Team and encourage growth

Staff Awards

Closed Christmas day Training courses 28 days holiday Competitive rates of A fun, fast-paced environment where your input genuinely matters Strong opportunities for progression and professional development supportive, hands-on leadership team that values your growth Staff perks, team socials, and a venue you'll be proud to represent

Qualifications and Must Haves

Previous experience in a F&B or hospitality setting is essential Strong communication skills with the ability to engage positively with customers A team player who can work collaboratively in a busy environment Flexibility to work various shifts, including weekends and holidays as needed A passion for helping others and providing excellent service
Job Types: Full-time, Permanent

Pay: 32,000.00-35,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person

Reference ID: Tearooms GM