Job Description

Are you a natural leader with a passion for hospitality and a flair for creating exceptional guest experiences?
Do you thrive in a stylish cafe lounge setting, inspiring your team to deliver outstanding service with a smile?

At

Ragdale Hall Spa

, we're looking for a dedicated and enthusiastic

Cafe Lounge Supervisor

to support the daily operations of our two stunning cafe bar and lounge areas - the

Garden Room

and the

Verandah Bar

. Open daily from 9:00 am to 11:00 pm, these beautifully designed spaces offer our guests a relaxed and welcoming environment to enjoy delicious food and drink throughout the day.
As a Cafe Lounge Supervisor, you'll play a key role in leading our vibrant team, ensuring every guest enjoys a seamless, high-quality experience that reflects the five-star standards Ragdale is known for.

Main Duties:

(Full Training Provided)
Support the Bars Manager in overseeing the daily operations of both the Garden Room and Verandah lounge areas, ensuring smooth and efficient service throughout the day. Take the lead in the Bars Manager's absence, setting a positive example and maintaining high standards of professionalism and guest care. Assist in upholding and enhancing service quality, consistently striving to exceed guest expectations. Inspire, motivate, and support team members, encouraging their growth and development through positive leadership and coaching. Prepare and serve a wide range of beverages, including barista-style coffees, smoothies, juices, and alcoholic drinks, with precision and flair. Maintain a clean, organized, and well-stocked environment by clearing tables promptly and ensuring all bar and lounge areas are immaculate and inviting. Demonstrate in-depth knowledge of the food and beverage menu, confidently taking guest orders and coordinating with the kitchen team to ensure timely and accurate service.

Qualifications & Skills Required:

Proven experience in supervising a team within a customer service or hospitality setting, with a hands-on leadership style. A genuine enthusiasm for delivering exceptional guest service and creating memorable experiences. Confident, approachable, and professional demeanor with excellent interpersonal and communication skills. Meticulous attention to detail and a proactive, solution-focused mindset. Ability to remain calm, composed, and efficient during high-pressure or busy service periods.

Applicants must be 18 years or older

due to the legal requirements of serving alcohol.

Hours of Work:

Full time or Part time hours available

Salary:

12.96 per hour

Work Perks:

Opportunities to earn gratuities of up to 1,400 per annum on top of your basic salary. Exciting career development opportunities - we're committed to helping you grow and progress within the company.*
Complimentary meals - enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.*
Free on-site parking. Staff accommodation may be available in Melton Mowbray. Free transport from Melton Mowbray and Asfordby. Exclusive access to fantastic facilities - take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.*
Generous discounts across all retail areas and food & drink outlets 50% off most beauty treatments - indulge in our beauty services at a reduced price.*
Discounted stays and day packages - exclusive offers for you, your friends, and family.*
Employee referral scheme - earn bonuses for recommending friends to join our team.*
Long service rewards - celebrate your milestones with loyalty bonuses and special events.*
Recognition and rewards - receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.*
Employee Wellbeing Programme provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive. A fun, friendly, and welcoming workplace - enjoy being part of a supportive team that values each individual.*


At

Ragdale Hall Spa

, we believe in nurturing talent and creating a supportive, rewarding workplace where you can grow and thrive. If you're ready to bring your leadership skills and personality to a team that's passionate about delivering unforgettable experiences, we'd love to hear from you.

Apply now to join the

Ragdale Hall family

and take the next step in your hospitality career!



Vacancy ID : 012064